AFTER SALES COORDINATOR

ETEL, a world leader in the development and manufacture of components for motion control and high-precision positioning systems, based in Môtiers and 100% dedicated to direct drive. We are currently calling upon a growing diversity of skills to participate in the exciting adventure that is our international activity.

We are looking for:
A person who is organized, rigorous, capable of demonstrating excellent organizational skills and good judgment. Thanks to their interpersonal qualities, ease of communication, and ability to integrate quickly into a team, they will actively contribute to a collaborative and high-performance working environment.

We offer you:

• A stimulating position within a medium-sized company and an international working environment
• Attractive travel benefits and a modern working environment within an innovative and high-tech company

Your mission:

• Reception of customer requests and complaints
• Preparation of offers for requests concerning spare parts and repairs
• Prioritization of tasks, distribution, and monitoring of work within the after-sales service team.
• Ensuring compliance with the procedures and standards in force within the company
• Administrative follow-up of repairs and writing of technical repair reports for customers
• Creation and management of after-sales service manufacturing orders for the production of spare parts
• Management of the after-sales service spare parts stock and updating of items in our ERP
• Maintenance of indicators for the after-sales service department
• Optimization of after-sales service processes in order to continuously improve service quality and customer satisfaction

Your profile:

• CFC or technician in mechanics (electromechanics or mechatronics) or a profile deemed equivalent
• A minimum of 3 years of professional experience in a similar after-sales service role
• Mastery of MS-Office and Outlook tools
• Good writing skills in French and in English
• Knowledge of an ERP (SAP, Oracle,…)
• Good writing skills in French and in English
• Excellent skills in planning and priority management

Do you wish to take on this challenge?
We look forward to receiving your application at jobs@etel.ch