Group Reservations Agent

A leader in the 4 and 3-star market in Geneva, Groupe Manotel operates six hotels totaling 610 rooms. The establishments Royal, N’vY, Auteuil, Kipling, Jade, and Edelweiss each cultivate a unique universe, which distinguishes them from one another while defending common values.

We are looking for at the Manotel headquarters :

Group Reservations Agent

Your mission

A true privileged contact for our group and seminar clients, you actively contribute to the development of our business by ensuring rigorous and personalized follow-up of requests.

In this capacity, you will notably be required to :

• Analyze group and seminar requests taking into account periods of activity, availability, and revenue objectives.
• Develop attractive and competitive commercial proposals, in collaboration with the Revenue Management department.
• Manage the entire reservation process for business, leisure, institutional, congress, and seminar groups.
• Prepare, send, and ensure follow-up of commercial offers until their confirmation.
• Enter and update information in the reservation systems.
• Advise clients and promote all the services of Groupe Manotel.
• Ensure compliance with quality standards and internal procedures.

Your profile

• Training in hospitality (Hotel school or training deemed equivalent).
• First successful experience in reservations, reception, or a similar position in the hotel industry.
• Excellent sense of customer service and interpersonal skills.
• Sense of organization, rigor, and ability to manage several files simultaneously.
• Strong commercial drive and good negotiation skills.
• Good knowledge of the Geneva hotel market, an asset.
• Excellent command of French and English; a third language is a plus, ideally German.
• Proficiency in Opera Cloud.
• Good command of office tools (Microsoft Office).

We offer you

• The opportunity to join the leading hotel group in the 3 and 4-star categories in Geneva.
• A dynamic, stimulating, and multicultural work environment.
• A committed team passionate about hospitality.
• The possibility to develop your skills within a group recognized for its professionalism and spirit of innovation.
• Attractive working conditions and prospects for evolution.

Interested?

Discover our universe at .

Our Human Resources team is at your disposal for any question at .

As part of our environmental approach, we thank you for sending us your complete application file exclusively by e-mail to :

We look forward to receiving your application and discovering your talent.

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