Contract/insured manager in occupational pension scheme (LPP) - (all genders)

80-100%, Lausanne / Smart Working

Shape your future with us!

In the Customer Operations sector, you participate in shaping the experience of customers who have suffered a loss and are receiving benefits. Our customers are at the center of our concerns and we seek, with them, a solution adapted to their needs. By systematically applying the "Customer first" motto, we guarantee very high customer satisfaction.

What awaits you

• Professional management and advice to companies, insured persons and commercial partners within the framework of LPP administrative management
• Within the framework of the shared responsibility of a portfolio, management of priorities and processing of more complex operational processes, both at the level of the pension fund (such as the preparation of offers, underwriting and conclusion of new business, the processing of partial liquidation, year-end processing, collection and termination of the contract) and at the level of the insured person (such as risk assessment, buy-ins, home ownership promotion, divorce, cash payments and calculation of old-age pension)
• Management of processes returned from our sourcing partner
• Contribution to the continuous improvement of business processes and customer services
• Coordination and cooperation with internal departments such as accounting, the benefits department, the recovery department, our distribution channel and specialized services
• Coordination with external bodies such as federal administrative services, other pension institutions, lawyers and courts

What you bring

• Advisory skills and customer orientation: empathy, solution orientation and responsiveness
• Professional competence: experience in the administrative management of occupational pension schemes, obtaining a federal diploma or successful completion of studies at a higher business school is an asset
• Digital affinity and good IT skills
• Mastery of French
• Foreign language skills (D/E/I); at least one language at a very good level, each additional language would be an advantage
• Networking, rapid understanding with an analytical mind
• Personal responsibility, decision-making spirit and resilience

What we offer you

We are convinced that satisfied employees achieve better performance. That is why we offer salary supplements that bring tangible benefits, beyond the ordinary.

Flexibility and freedom: Smart Working (flexible working model), annual working time, five weeks of vacation (six weeks from age 50), two additional weeks of vacation offered every five years, possibility to purchase up to ten additional days of vacation per year

Professional and family life: meeting schedules adapted to families, 22 weeks of maternity leave, eight weeks of leave for the other parent, subsidies for daycare, company family allowances, days off for caring for relatives or in difficult personal situations

Pension and insurance: an attractive pension fund offering extended supra-obligatory benefits and savings options, and up to 30% discount on insurance products

Flexible benefits: AXA Shareplan (employee participation), CHF-500 per year on the Swibeco benefits platform, reduced price lunch or Lunch Card, Smart Working allowance of CHF-200 per year

Mobility: reimbursement of the half-fare subscription, Reka-Pay up to CHF-1000 per year (20% discount), fleet discount, free electric charging station, AXA bicycles to borrow

Good work-life balance: free health check-ups, health weeks every year, varied physical activity offers (online and on-site), massage offers, rest rooms, Employee Care, online health portal, various seminars and events around health prevention and mental health

Development: three days for individual training, wide range of learning and development, free coaching, financial participation in continuing education, promotion of internal mobility, talent development offers, seminars for those over 55 (AXA Horizon), engagement in communities on different themes, participation in innovative projects (Innoday, AXA Hackathon, UnConference), two days dedicated to volunteering missions (environment and social)

Your future workplace

Chemin de Primerose, 1007 Lausanne

Send your application!

Do you have questions or need help? - Do not hesitate to contact Grégory Boucard by e-mail at gregory.boucard@axa.ch / by telephone at +41 58 215 34 89. -

More information on the application process is available here. -

Diversity and inclusion are values dear to AXA

Open-mindedness, tolerance, respect for what differentiates us as well as what brings us together, these are the essential characteristics of collaboration at AXA-Suisse. We wish to promote equal opportunities and remove obstacles in the recruitment process.

If you need help or individual adaptations due to a disability, neurodivergence and/or a health problem, you can contact the Recruiting team at any time: hr.recruitinggd@axa.ch.

Learn more

About AXA

At AXA, we are convinced that every person has the potential to contribute actively to shaping the future. Our goal is to create a dynamic, encouraging and progressive working environment that stimulates and inspires you. With a culture marked by equal-to-equal collaboration, by trust and by diversity. With our conditions