Guest relation agent

With establishments
Guest relation agent (M/F)
With establishments all anchored in Swiss territory, we work towards the expression of a Beautiful Hospitality, responsible and sustainable.
Deeply humanist and at the service of exceptional expertise, Sandoz Fondation Hotels places its employees at the heart of its vision.
OUR VALUES
At Sandoz Foundation Hotels, our mission is to preserve the environmental, material and intangible heritage of our properties through healthy, profitable and responsible hotel operations.
The perfectly mastered expression of SWISS EXCELLENCE HOSPITALITY
A full and complete commitment to the SUSTAINABLE TRANSFORMATION of our activities
THE DEVELOPMENT OF OUR TALENTS in a healthy, fulfilling and participatory working environment.
Guest relation agent (M/F)
The Hotels of the Sandoz Foundation
Between lake and mountain, join hotels where natural elegance meets excellence of service. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our clients as for our teams. We offer our employees real opportunities for evolution within exceptional establishments. Beautiful hospitality is that which comes from the heart, and it is with passion that we make it shine every day.
In order to complete our team, we are looking for a:
Guest relation agent (M/F)
Workplace: Beau-Rivage Palace
Start date: Date to be agreed
Contract type: Permanent Contract
Responsibilities

• You welcome, accompany and follow all our clientele, from the beginning of the stay until departure
• You are their privileged contact, especially for our VIP clientele
• You anticipate the desires, wishes and preferences of our guests and personalize the service according to the client profile
• You coordinate all special requests and manage arrangements and preferences (restaurant or Spa reservations, special occasions, marriage proposals-) with our various departments
• You transcribe all information relating to our guests (birthdays, celebrations, wishes, restrictions, allergies-) into our hotel software
• You communicate daily all malfunctions, complaints and disputes noted in our complaint report, addressed internally
• You respond to client comments through our various communication channels
• You ensure the daily "room check" according to preferences, "special amenities" or any specific request, and are a reinforcement for our reception teams by mastering arrivals, departures or any other client assistance at the reception desk

Profile sought

• You master IT tools (Word, Excel, PowerPoint); knowledge of Opera Cloud is an asset
• You have knowledge of reception techniques as well as luxury codes
• You are smiling, organized, rigorous and flexible, with an excellent presentation and very good interpersonal skills
• You demonstrate open-mindedness, the ability to manage stress and a strong sense of welcome and customer service
• You demonstrate empathy, diplomacy as well as ease in writing and speaking
• You hold a hospitality training (CFC specialist in hospitality, hotel school, CAP/BEP/BTS hospitality-catering or complementary mention welcome-reception)
• You have 3 to 5 years of experience in a similar role in a 5* luxury establishment or Palace
• You are bilingual French/English; any other language is an asset

Our advantages

• Temporary accommodation
• Internal training
• Free access to a local fitness center
• Preferential rates within the hotels of our Foundation and Swiss Deluxe

Additional information
Requirements: In order to be able to work in Switzerland, the candidate is in possession of a work permit or must meet the legal requirements for obtaining a permit.
Why join Sandoz hotels
Joining Sandoz Foundation Hotels means joining a group where excellence, employee development and sustainable development are at the heart of our values. We invest in your professional evolution and offer an inspiring working environment, where team spirit and authenticity are essential. Together, let us shape beautiful hospitality with passion and commitment. jpidf55e55djm jpit0625jm jpiy26jm