Team Leader Contact Center

Are you interested in leadership and the development of employees? Do customer orientation and the achievement of common goals motivate you? In this versatile role, you will make an active contribution to the quality and efficiency of our services. With you, our Contact Center will continue to develop successfully.

What you can achieve

• You will take over the technical and personnel leadership of a team of 10 to 15 employees.
• In addition, you will ensure a high service quality and efficient management of activities to achieve the set goals and produce a concrete impact.
• You implement qualitative and quantitative measures consistently and in an outcome-oriented manner.
• Furthermore, you participate in improvement and innovation projects that contribute to the further development of the organization, bringing in your specialist knowledge.
• With strength- and development-oriented coaching, you accompany the members of your team individually.
• In the event of a high workload or operational need, you actively support your team and handle customer contacts yourself.

What you bring with you

• You have proven experience in team leadership and enjoy the development of employees.
• In addition, you are characterized by a strong customer and performance orientation and thereby achieve sustainable results.
• You have completed basic training and are ready to complete leadership training if you do not yet have the corresponding qualification.
• Furthermore, you convince with very good organizational and social competencies.
• You are proficient in MS Office programs and move confidently in a digital working environment.
• Very good French and German skills enable you to communicate securely in both languages.