Specialized Case Manager (M/F)

On behalf of one of our clients located in the Lausanne region, we are looking for a

Specialized Case Manager (M/F)

possessing a strong capacity for analysis and a marked interest in the processing of complex individual situations.

Within a demanding and regulated environment, you will be responsible for the investigation, analysis, and follow-up of files requiring an in-depth examination of administrative, financial, and personal aspects.

Your responsibilities

• Analyze and evaluate individual situations requiring a rigorous assessment of the facts;
• Examine and interpret various documents and supporting evidence to determine the rights or benefits concerned;
• Check the compliance of the information provided and identify elements requiring additional verification;
• Conduct interviews with users in order to gather the information necessary for a proper understanding of their situation;
• Research, cross-reference, and synthesize information useful for the investigation of files;
• Apply the legal bases, directives, and procedures in force;
• Issue preliminary opinions, write reports, letters, notes, and other administrative documents;
• Participate in the processing of objections and ensure the administrative follow-up of decisions rendered;
• Guarantee file processing in accordance with the requirements of quality, fairness, and confidentiality.

Your profile

• Proven experience in the management and processing of complex files;
• Federal Diploma in Social Insurance is an asset;
• Experience within social insurance, social assistance, a public administration, or a similar field required;
• Excellent analytical, synthesis, and discernment skills;
• Interpersonal skills and ability to conduct interviews with interlocutors from various backgrounds;
• Ability to work in an autonomous, methodical, and organized manner;
• Very good writing skills in French;
• Good knowledge of the Swiss social insurance system required.

This opportunity is addressed to a person capable of combining administrative rigor, analytical sense, and objective positioning in the evaluation of sometimes complex situations.

Do you recognize yourself in this profile? We invite you to send us your complete application file (CV, work certificates, diplomas, and other useful documents) as soon as possible. All applications will be treated with the strictest confidentiality.

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