Facility Services Manager (a) 100 %

Facility Services Manager (a) 100 %

• Implement the strategy and objectives of ISS
• Compliance with and monitoring of standards and directives defined by clients
• Direct and coordinate all Facility Services activities on behalf of our clients
• Responsibility for personnel management and supervision (planning, hour allocation, recruitment, annual interviews, etc.)
• Ensure operational and financial management (updating reportings, budget control and management, etc.) of the services delivered on the client site
• Responsibility for administration, compliance with KPIs, SLAs, work procedures and processes and, if necessary, the creation of these
• Propose, develop and implement improvements
• Privileged interlocutor for clients
• Participate in and monitor project control
• Coordinate subcontractors
• From higher education in the field of management, building technology or hospitality
• Benefit of 8 to 10 years of experience in the field of Facility Management (ideally) or in the service sector with similar responsibilities
• Proven and certified professional and managerial skills
• Very good knowledge in the management of soft services (cleaning, concierge, reception...) and/or hard services (building technology HVAC/CVCSE, electricity...)
• Innate sense of communication, excellent speaker
• Comfort with numbers, financial management associated with good analytical skills
• Sense of planning and organization necessary for the simultaneous management of several projects
• Strong team spirit
• Native French speaker and excellent knowledge of English (min. C1) and/or German (min. B2)
• Mastery of standard IT tools and comfort with digital tools in general
• Solution-oriented
• Charismatic personality with a very pronounced customer orientation