Receptionist (M/F) – Extra

Le Quartier LôDzé is looking for an extra Receptionist (M/F) to strengthen its team at the Hôtel Borsari and the Bains Publics.
We are looking for a welcoming, versatile, and autonomous person, endowed with an excellent sense of service and customer relations.

Your missions:

• Ensure the check-in and check-out of guests at the Hôtel Borsari.
• Welcome guests with professionalism and friendliness.
• Manage reservations for Le Quartier LôDzé, ensure their follow-up, and handle special requests.
• Respond to guest requests by telephone and by email.
• Inform and promote the hotel services as well as the various F&B points of sale.
• Ensure the closing and updating of guest accounts in the PMS system, as well as the collection of entries for the Bains Publics.
• Perform administrative tasks related to the reception.
• Ensure compliance with quality and hygiene standards and the regulations of the Bains Publics.
• Effectively manage any potential problems and guest complaints.
• Inform customers about the activities, attractions, and events in the Valais region.
• Collaborate closely with other team members to guarantee a high-quality customer experience.

Profile sought:

• Experience in a reception position, ideally in the hotel industry.
• Excellent sense of welcome, communication, and customer service.
• Good command of IT tools and ease with hotel management systems (PMS).
• Organization, autonomy, versatility, and sense of responsibility.
• Ability to handle requests and complaints with calmness and efficiency.
• Good knowledge of Valais and its tourist activities, an asset.
• Neat presentation, team spirit, and attention to detail.
• Flexibility and availability for varied schedules, including weekends and public holidays.

We offer you:

• Employee discounts at the various points of sale
• 5 weeks of vacation, 6 public holidays
• Salary according to the applicable CCT and 13th month.
• A dynamic and varied working environment.

We will only consider complete files (CV, cover letter, work certificates, etc.) of candidates matching the sought profile.