Technical Helpdesk Specialist

Ref 2584334 | Date: 9 Oct 2026

Albedis SA

ALBEDIS is a leading Swiss recruitment partner, specializing in connecting talent and companies across a wide range of sectors, from support positions to management roles. A member of Interiman Group, ALBEDIS relies on the combined expertise of its partner brands to cover areas such as architecture and real estate, finance, IT, life sciences, legal, or human resources, with a presence throughout Switzerland (Berne, Genève, Lausanne, Zurich).

Technical Helpdesk Specialist (100 %)
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Company Description
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Our client, a recognized player in connected intercoms, access control, and video surveillance for buildings in French-speaking Switzerland, is looking for a Technical Helpdesk Specialist for its remote management center based in Carouge.

Job Description
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As the technical referent for the team, you are the support point for field technicians:

• Remote assistance during troubleshooting and commissioning
• Configuration of equipment before installation: connected intercom panels, readers, video terminals, 4G routers
• Handling technical escalations
• Monitoring fault lines with the operator

Profile Sought
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• At least three years of level 2 technical support on connected hardware deployed at client sites
• Operational mastery of networks: addressing, virtual local area networks, address translation, virtual private networks
• Good notions of telephony over the internet
• Perfect French; technical English to read manufacturer documentation
• Knowledge of a proprietary environment for intercoms, access control, or video surveillance is a plus
• Profile ideally from a security integrator or installer, a regional telecom operator, or a field technician in low voltage wishing for a sedentary position
• Sedentary position, office hours from Monday to Friday, no evenings, no weekends, and no on-call duty. Permanent contract.

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