Internal Customer Service Assistant

--- base: meta-keywords: meta-viewport: width=device-width, title: Internal Customer Service Assistant --- Internal Customer Service Assistant =================================== Your mission ------------- As an Internal Customer Service Assistant, you play a key role in coordinating requests from subsidiaries and the various entities of the group. A true facilitator, you ensure the follow-up of requests, the flow of information, and the administrative support necessary for the smooth functioning of activities. Your responsibilities -------------------- ### Internal customer service and coordination * Be the privileged point of contact for the subsidiaries; * Receive, qualify, and process internal requests; * Create, manage, and follow up on tickets on the various platforms used; * Ensure the follow-up of files and coordinate exchanges with the various internal services; * Direct requests to the competent interlocutors and ensure the necessary follow-ups until their resolution. ### Administrative support * Manage telephone calls, emails, and mail from the subsidiaries; * Prepare and follow up on documents requiring validation, signature, or legalization; * Ensure the receipt, processing, and distribution of incoming information and documents; * Guarantee fluid communication between the various entities of the group. ### Activity monitoring and commercial support * Maintain updated tracking tables for requests, files, and ongoing business; * Participate in the administrative monitoring of distribution sites; * Ensure the quality and update of data in management tools and the CRM; * Support the sales teams in the administrative monitoring of their activities; * Participate in the creation and monitoring of dashboards and performance indicators; * Contribute to the future development of reporting and Business Intelligence (BI) tools. Your profile ------------ * CFC in commercial employee or equivalent training; * First experience in an administrative or customer support role, an asset; * Excellent command of French and English, both spoken and written; * German is an advantage; * Good command of Microsoft Office tools and ease with IT tools; * Driver's license indispensable. Your assets ---------- * Strong motivation and desire to learn; * Sense of service and internal customer orientation; * Excellent organizational and coordination skills; * Interpersonal skills and team spirit; * Rigor, autonomy, and proactivity; * Interest in discovering the global functioning of a company and collaborating with different professions. HIFI Group SA * HIFI Group SA Rue Comble Emine 4 2053 Cernier * [ ](< >) jpidad1a782jm jpit0938jm jpiy26jm