Customer Service Representative, 80-100%, Lausanne / hybrid

Ref 2589365 | Date: 5 Nov 2026 Sanitas Customer Service Representative (f/m/x), 80-100%, Lausanne / hybridYour mission: --------------- At Sanitas, it is with passion and team spirit that we advance the innovations that actively and sustainably shape the future of health insurance. In order to offer our customers exactly the support they need regarding health today and tomorrow. You play a central role and represent Sanitas on a daily basis when you are in contact with our customers. You know how to explain things that may seem complex in a simple way. You support our insured parties in using the customer portal or Sanitas apps and give them a positive experience with Sanitas. * Respond to customer inquiries concerning, among other things, their insurance coverage, reimbursement of benefits, premium invoices, by telephone, e-mail and chat * Analyze insurance coverages, advise customers, prepare offers and achieve your sales target * Process contract modification requests, enter them into the customer management system and confirm modifications in writing * Respond to questions from external sales partners and support them in preparing offers Your profile: --------------- * You have completed commercial training or have experience in the insurance field or in customer service * You place great importance on customers and quality of service; you have highly developed communication skills and enjoy consulting and sales * You work accurately, efficiently and reliably and have an analytical mind, an excellent ability to work in a team and are comfortable with IT tools * You are a native French speaker and have a professional level (minimum B2) in English and/or Italian and/or German Your advantages: ------------------ With nearly 900,000 customers, Sanitas is among the largest health insurers in Switzerland. In our modern and flexible working environment, you continuously develop your skills. * An annualized and flexible working time model offering at least five weeks of vacation * Modern and well-located offices in urban centers * Generous regulations for teleworking * Participation in the health insurance formula * Pension fund contributions above the legal minimum amount * A training program and varied career opportunities: [ ](< >) Apply simply ----------------------- At Sanitas, we all use the informal 'tu'. We therefore wish to maintain this culture of using 'tu' throughout your application process and hope that you agree with this. When applying, you only upload your CV and your certificates. Instead of a cover letter, we expect your answers to our questions in the online application tool. The start date is to be agreed. We wish to fill this position without the support of external recruitment agencies jpidc40375ajm jpit1145jm jpiy26jm