Health Insurance Customer Service Advisor

Ref 2586592 | Date: 21 Oct 2026

Gi Group SA

We are looking for passionate and committed professionals in the construction fields to join our dynamic teams. At Gi Group, we believe in the power of innovation, collaboration, and excellence.

We consider every potential candidate as an invaluable source of unique skills and talents.

Join us in our constant quest for excellence! We look forward to discovering how your expertise and passion can contribute to our common success.

We are currently looking for one of our important clients in the health insurance sector for a:

Health Insurance Customer Service Advisor

Your mission
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In order to strengthen our teams due to temporary absences, we are looking for several motivated Customer Service Advisors oriented towards customer satisfaction.

Within our customer service department, you will be the preferred interlocutor for our insured persons and our partners.

Your main responsibilities

• Respond to requests from our insured persons by telephone and by e-mail
• Respond to requests from our service providers by telephone
• Provide clear and high-quality information on benefits and services
• Ensure efficient processing of requests while guaranteeing a high level of customer satisfaction
• Contribute to the smooth running of the service in a dynamic environment

Your profile
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• You are comfortable in customer relations and have a sense of service
• You demonstrate versatility, rigor, and organization
• You know how to manage stress and high-activity situations effectively
• You enjoy teamwork while being autonomous in your tasks
• Experience in the health insurance field constitutes a major asset
• Significant experience in customer advisory is also welcome

During high season, employees handle between 50 and 60 calls per day.

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