Customer Service Assistant

• 04 septembre 2026
• 100%
• Indefinite duration
• Possible
• Several locations available 1214 Vernier Show more
• Log in to see the jobup.ch salary estimation

At Culligan, we have been improving our customers' daily lives for over 90 years through innovative, reliable, and sustainable water treatment solutions, serving both individuals and professionals.

To transform this promise into reality, our teams play an essential role. As a Customer Service Assistant, you are at the heart of this mission: you ensure the operational follow-up of customer service, support our external call center in managing requests, and contribute to guaranteeing a smooth, reactive, and professional customer experience. Your daily action directly contributes to our customers' satisfaction and the smooth running of our operations

Customer Service Assistant

Your missions:

You contribute to the smooth running of the customer service by ensuring the processing of requests, the follow-up of complaints, and the coordination between the different departments of the company. As a true point of contact, you ensure that quick and effective answers are provided while supporting the quality of services delivered by our external call center.

Concretely, you will be required to:

• Receive and process customer requests received by e-mail
• Ensure the follow-up of complaints and coordinate their resolution with the relevant departments
• Provide a second level of support after the intervention of the external call center
• Update customer information in the CRM and guarantee data quality
• Ensure the link between internal teams and the external call center
• Participate in the follow-up of the call center's performance and in the training of agents according to needs

Your profile:

You enjoy dynamic environments where quality of service, organization, and customer relations occupy a central place. You like collaborating with different interlocutors and actively contributing to the resolution of customer requests

You recognize yourself in the following points:

• At least 2 years of experience in an assistant function, experience in customer service is an asset
• Excellent skills in French and German, both spoken and written (minimum C2 in both languages)
• Excellent mastery of office tools (Word, Excel, Outlook)
• Solid communication skills and sense of organization

What makes our difference

Working at Culligan means, above all, joining a solid and growing company, driven by real ambitions. Beyond words, we cultivate concrete values, lived every day by our teams. Here, management is accessible, human, and empowering: everyone has the space to express themselves, to propose, and to have an impact. And above all, we move forward together - in a team spirit where every contribution truly counts.

Why join us?

• Genuine internal training, structured and progressive
• Possibility of teleworking
• Solid social benefits
• Time for you: minimum 5 weeks of vacation (6 weeks from age 50)

At Culligan, we are convinced that our value comes from our teams. It is the personalities, backgrounds, and commitments of each individual that make our difference. We are looking for talents who recognize themselves in this mindset, while bringing their own energy and experience.

Want to put your expertise at the service of a company where your work has a concrete daily impact? Join Team Culligan.