Business Analyst

GLOBAZ SA develops and hosts critical IT solutions for demanding environments in Switzerland: welfare, health, industry and administrations. Our activities involve a high level of reliability, security, execution quality and responsibility. The company is engaged in a significant transformation of its organization and its level of execution.

In a context of structuring our Customer Journey, we are looking for a:

Business Analyst

GLOBAZ SA is engaged in an ambitious transformation of its operating model, its culture and its customer relationship. Our ambition: to move from a logic of service provider to a logic of strategic partner creating value.

Our customers do not evaluate us on our intentions. They evaluate us on the quality of the experience lived, our ability to understand their challenges, our proactivity and our reactivity, our ability to resolve their "irritations", and our ability to contribute concretely to their success.

This key role contributes to concretely improving the customer experience, reducing frictions, accelerating the resolution of "problems" and sustainably strengthening the value created for our customers.

Your role

The Business Analyst collects and analyzes customer needs, whether it is identifying weaknesses or opportunities for business process improvement, evolving organizational structures or responding to IT challenges. He challenges them, formalizes them into clear and structured requirements, and then identifies the various possibilities for implementation in IT solutions.

He intervenes notably in projects of digitalization and automation of business processes, as well as in maintenance and development activities of software solutions.

On a daily basis, the Business Analyst works in close collaboration with Project Managers (PM), Product Owners (PO), IT teams and business stakeholders. He ensures the creation of a common understanding of needs and ensures the link between business expectations and their translation into technological solutions.

In summary, the Business Analyst is a true facilitator of transformation: he understands the issues, asks the right questions, structures the needs and contributes to transforming ideas into value-added solutions.

Your responsibilities

Understand and collect needs:

• Define the process and methods used for gathering needs (workshops, interviews, event storming, etc…)
• Formalize needs, validate them and transcribe them into requirements, specify and model them
• Map and describe processes as well as value flows

Analyze and challenge needs:

• Analyze the overall functioning of business processes, organizational structures and IT challenges
• Analyze the needs of internal and external stakeholders
• Document business needs through specifications and mockups (writing of specifications/cahiers des charges)
• Propose IT and organizational solutions to meet needs

Support realization:

• Write user stories and acceptance criteria, feed the backlog with the Product Owner
• Participate in agile ceremonies and remain available for development teams throughout the realization
• Contribute to the definition of test scenarios and verify the conformity of delivered solutions with the analyzed needs

Your profile

• Technical sensitivity: you are comfortable communicating with developers and you understand the challenges of a software solution; training or experience in IT (development, integration, databases, API) is a plus
• Experience with agile methodology (user stories, backlog, acceptance tests)
• Knowledge of Swiss social insurance (AVS/AI/APG, PC, family allowances, LAMal) and experience with complex business software: a major asset
• Customer orientation: you reason in terms of customer success and experience
• Solution orientation: faced with a difficulty, you propose options rather than reporting problems; you are pragmatic and you like to move things forward
• Team spirit and interpersonal skills: you know how to unite business and technical interlocutors, facilitate workshops and coordinate multidisciplinary teams
• Certification of Capability in Business Analysis (CCBA) or Certified Business Analysis Professional (CBAP): a plus
• Language mat j4id10414988a j4it0940a j4iy26a