N2 Technical Helpdesk Specialist - Networks & connected equipment - CDI

Your mission

On behalf of one of our clients, a Geneva-based company specialized in connected technical solutions for buildings, we are looking for an N2 Technical Helpdesk Specialist at 100 %. As the technical referent for the team, you will provide level 2 support and remotely assist technicians during troubleshooting and commissioning of connected equipment deployed at client sites. Your main responsibilities will be: - Provide N2 technical support and handle escalations - Remotely assist technicians during troubleshooting and commissioning - Diagnose issues related to connected equipment and IP networks - Prepare and configure equipment before installation: IP equipment, readers, video terminals, 4G routers, etc. - Analyze network issues: IP addressing, VLAN, NAT, VPN - Intervene on issues related to VoIP / SIP - Follow up on faulty lines with operators - Ensure technical follow-up of incidents until their resolution

Your profile

• Minimum 3 years of experience in N2 technical support on connected hardware deployed at client sites - Very good operational knowledge of IP networks: addressing, VLAN, NAT and VPN - Good knowledge of VoIP and the SIP protocol - Ability to methodically diagnose an incident and to assist a technician remotely - Irreproachable French orally and in writing - Technical English allowing notably for reading manufacturer documentation - Experience in access control, video surveillance, intercoms, telecommunications or low voltage is a strong asset - Experience with proprietary equipment or environments is appreciated - Rigor, autonomy, sense of service and ability to communicate clearly with technical interlocutors. Profiles from the integration/installation of access control systems, video surveillance or intercoms, regional telecom operators or low voltage are particularly relevant.