Rotating Welcomer Receptionist at 100%

The Ibis hotel in Thielle, a franchise of the Accor group, is a two-star superior hotel 5 minutes from Neuchâtel and 20 minutes from Berne. The hotel is located near the highway between Neuchâtel and Bienne. It is composed of 60 rooms, a terrace, a bar, and two meeting rooms. The Ibis hotel offers its clientele all the equipment necessary for the smooth running of their stay. In order to complete our Front Office team, we are looking for a: Rotating Welcomer Receptionist at 100% (availability to work with shifted hours during the week as well as on the weekend) Your main missions: * Welcome guests and ensure the follow-up of their stay (check-in / check-out) * Guarantee an excellent level of service and customer satisfaction * Manage telephone calls and respond to requests for information * Perform reservations and their follow-up * Ensure administrative tasks related to the reception * Anticipate guest needs and respond to them proactively * Transmit important information to the various hotel services * Advise guests in order to contribute to a quality stay * Actively participate in customer loyalty Versatility -- other missions: * Breakfast service * Fast food service * Bar service * Clearing and maintaining the cleanliness of the spaces Profile sought: * Excellent presentation and a sharp sense of customer service * Strong orientation towards customer satisfaction and excellence in quality of service * French native language and fluent English indispensable * Proficiency in German constitutes an additional asset * Hotel experience required in a similar function in reception * Good mastery of the OPERA software * Great discretion and strict respect for confidentiality * Excellent sense of organization, autonomy, and versatility * Establishment difficult to access by public transport: personal vehicle and driver's license indispensable This challenge interests you, we invite you to send us your complete application by e-mail: [ ](< >) We thank you in advance for the interest shown in our establishment. We will take the necessary time to study your file with the greatest attention. However, if you have not received a response within three weeks after sending your application file, please consider that it was not in alignment with the needs of the position and that it has not been selected. j4id10458648jm j4it1044jm j4iy26jm