FR - Reception Manager (M/F/X)

Le Rotary Genève MGallery is looking for a passionate, dynamic, and organized Reception Manager to join its team and guarantee a unique customer experience, from arrival to departure.

Your mission :

• Supervise and coordinate the daily activities of the reception to guarantee a warm, personalized, and professional welcome to every customer.
• Ensure the quality of the customer experience throughout the stay and anticipate needs in order to create memorable moments.
• Supervise, support, and motivate the reception team on a daily basis.
• Organize schedules and distribute tasks according to the hotel's activity.
• Guarantee compliance with MGallery and Accor quality standards as well as internal procedures.
• Ensure the follow-up of arrivals, departures, special requests, and VIP customers.
• Manage any complaints with professionalism and ensure that appropriate solutions are provided.
• Collaborate closely with the different hotel departments to ensure fluid communication and a seamless customer experience.
• Participate in the development of the hotel's turnover through upselling and the enhancement of offered services.
• Monitor performance and customer satisfaction indicators and implement the necessary actions for their improvement.
• Ensure the proper management of administrative and financial operations related to the reception.

Your profile :

We are looking for an autonomous, reliable, dynamic person passionate about hospitality, possessing solid experience in reception, ideally within a high-end establishment.

You have a true sense of service, enjoy working in a team, and know how to demonstrate leadership while remaining close to your collaborators.

You are attentive to detail and are committed to offering a personalized and memorable experience to every customer.

Welcoming and customer relations are no secret to you! Your experience in reception has allowed you to develop an excellent knowledge of high-end hospitality standards and the expectations of an international clientele.

Managing a team is something you know well. You know how to support, unite, and grow your collaborators while effectively organizing the department's activity.

You know how to anticipate needs, manage unforeseen situations, and transform every interaction into a positive experience.

You always have an eye on your department's performance. Customer satisfaction, quality, upselling, and process optimization are an integral part of your daily life.

Your experience and skills include :

2 years of experience in a similar position in a 4 or 5-star luxury hotel

Mastery of Opera Cloud software

Mastery of French and English

Mastery of an additional language is a real asset

Team spirit, rigorous and organized approach

13th month salary

Heartist Card for privileged Accor and partner offers

HOTEL ROTARY MGALLERY GENEVE

Join a hotel member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. Here, we believe in you and in what you bring. Opportunities for development and evolution are numerous. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues, and also for our planet. Together, we embody the vision of responsible hospitality.

Have the opportunity to become a Heartist®, and let your heart guide you in this world where life beats stronger.