Customer Assistant (professional retraining)

What you can set in motion.

• As a customer assistant, you are in direct contact with the customers you support throughout their journey. You check tickets and record the personal information of passengers without a valid ticket.
• You inform travelers about their connections, for example through announcements broadcast in the trains.
• You provide assistance in the event of disruptions and within the framework of applying safety standards.
• You are also responsible for the preparation of the trains. This means that you perform brake tests, as well as interior and exterior checks of the trains.
• In case of heavy crowds, you ensure customer guidance at the station.
• Thanks to an extremely precise service plan, you finish your work on time, without having to perform other tasks or process emails.

What you bring.

• You are reliable, you know how to work well in a team, and you embody the CFF through your presence. Thanks to your strong customer orientation, your excellent communication skills, and your great ability to manage conflicts, you contribute decisively to a positive customer experience.
• To carry out tasks that are sometimes physically demanding, we rely on collaboration and team spirit.
• To perform this demanding work, you are happy to take on responsibility, you know how to assert yourself when necessary, you master digital work equipment, and you are ready to work in shifts.--
• You have successfully completed a professional apprenticeship (of at least two years) or hold a maturity certificate. Your motivation matters more to us than the industry you come from.
• You have very good knowledge of French (C1 level) and are already able to express yourself in German. You are also willing to obtain two language diplomas (A2 level) within two years: in German and in English or Italian, of your choice.
• During the application process, we will ask you for a current extract from the criminal record as well as from the debt collection and bankruptcy register (dating from less than three months). This document can be ordered at the time of the invitation to a personal interview.