After-Sales Service Group Leader – Genève

For more than 100 years, our family business has been developing tailor-made solutions in the construction and installation of elevators. With 120 employees, Ascenseurs Menétrey SA continues to combine tradition, innovation, and proximity.

In view of an upcoming retirement, we are looking for our future:

After-Sales Service Group Leader – Genève

Committed within our Geneva office, you are a true link between the field teams and our customers and occupy a central position within our after-sales service activity. Available and attentive, you set the course for your team and accompany them daily in their missions, with a constant objective of quality and customer satisfaction.

If unifying a team around an objective, taking on operational challenges, and actively contributing to the success of our company motivates you, then this position is made for you.

As a group leader, you are responsible for the following missions:

• Supervise and support a team of 10 after-sales service and special works technicians (repair)
• Ensure the administrative and human follow-up of your team (hours, holidays, annual meetings, …)
• Drive your group's activity: Monitor and analyze performance and quality indicators (breakdown rate, visit rate, recurring breakdowns, etc.) in order to guide the team towards achieving its objectives
• Maintain close collaboration with our technical sales representatives: Preparation of quotes, priority management, customer communication, etc.
• Provide your technical expertise and support technicians in complex situations
• Foster the safety culture within your team by actively contributing to its dissemination, the awareness of your team, and the application of QSE best practices
• Actively contribute to the evolution of work processes and your team's skills
• Occasionally prepare offers in support of technicians

Your background and talents:

• You hold a qualification in a technical field (mechanics, electricity, automation,…) and have several years of proven experience in the elevator field
• Possessing affirmed leadership, you are recognized for your ability to unify and advance a team, combining high standards, relational courage, listening, and benevolence
• Proactive, you demonstrate initiative and are solution-oriented
• Naturally autonomous and organized, you manage your priorities effectively
• Thanks to your calm and pragmatic character, you know how to adapt to unforeseen events
• Your place of residence allows you to reach Genève in 45 minutes at most
• You possess a valid driver's license

We offer you:

• A stable and rewarding position within a human-sized family business
• A working environment based on trust and collaboration, where mutual aid between colleagues is a daily reality
• A fulfilling corporate lifestyle where your ideas are listened to and where you can actively contribute to improvement projects
• Flexible working conditions, with real attention paid to work-life balance, including bridge days offered during public holidays

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