Customer Service Executive

What awaits you with us

Your role

Within our Auto & Home Platform, we are looking for a Customer Service Specialist to support our customers when they need immediate assistance on the road or at home. In this role, you will take charge of car assistance cases from the first call until final follow-up: analyzing the situation, verifying coverage, coordinating with service providers, and ensuring clear, efficient, and reassuring support for every customer.

• Process assistance requests, including inbound calls in Switzerland and internationally
• Verify coverage and open assistance files
• Organize and coordinate assistance services
• Ensure the follow-up of files and coordinate exchanges with the relevant stakeholders
• Manage complex situations and sensitive cases with professionalism
• Participate in on-call services as part of 24/7 rotations

What you bring

• Excellent interpersonal skills and a strong sense of customer service
• Ability to remain calm, structured, and solution-oriented in complex or stressful situations
• Strong organizational skills and the ability to manage priorities effectively
• Team spirit, reliability, and a keen sense of responsibility
• Proficiency in French, English, German, and Italian

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