Contact Center Agent - German C1

• 23 September 2026
• 80 - 100%
• Indefinite duration
• Genève, 1227 Les Acacias

Missions ###

• Respond to customer inquiries via telephone, e-mail and other communication channels
• Ensure a professional and personalized welcome
• Identify the needs of interlocutors and provide them with adapted solutions
• Process and ensure the follow-up of requests and complaints
• Record and update information in internal tools
• Collaborate with the different services in order to ensure effective follow-up of files
• Guarantee a high quality of service and contribute to customer satisfaction

Profile ###

• Experience within a Contact Center or Helpdesk desired
• German minimum level C1, indispensable
• Very good mastery of French, both spoken and written
• Ease with IT tools
• Excellent sense of service and good interpersonal skills
• Dynamic, organized and solution-oriented person
• Resistance to stress and ability to manage several requests simultaneously
• Available quickly

Position at 80% or 100%