Customer service representative

Ref 2530746 | Date: 19 Oct 2026

Securitas Direct SA

Customer service representative

Your future starts here

When we fall asleep or leave our home, we all want to find our home exactly as we left it. After an intrusion, it is not the lost objects that leave the strongest impression, but the violation of our intimate space. At Securitas Direct, we do everything to avoid this moment. With a complete service and cutting-edge technology, we protect what matters and offer true peace of mind.

Our SME spirit - agile, human, and future-oriented - promotes autonomy and a real contribution to collective success. By joining us, you participate in this mission. Whatever your role, you contribute to bringing our solutions to life and improving them, by designing, accompanying, or supporting our activities.

We are looking for a

Customer service representative
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What you accomplish

In this role, you work in a team while benefiting from great autonomy.

At the heart of our alarm center, you play an essential role in the security and satisfaction of our customers on a national scale. As a guarantor of service quality, you intervene every day in a dynamic environment where reactivity and reliability are paramount.

Your daily responsibilities:

• Handling telephone calls and complaints - in French and German
• Support in alarm processing
• Establishment and follow-up of customer files, intervention brigades, and police
• Processing customer requests and maintaining our database
• Ensuring the administrative processing of certain activities related to the customer life cycle

A versatile and empowering position, at the crossroads of technology, customer service, and action.

• CFC as a commercial employee
• Mastery of French and German (nice to have: Swiss German) or vice versa
• Comfortable with IT tools
• Ease on the phone and a particularly developed sense of customer service
• Versatility and autonomy in the processing of activities
• Stress resistance and ability to keep your cool
• Willingness to learn a new profession

What awaits you

A meaningful job! As a Customer service representative, you are the true guardian angel of our customers. Every decision counts and your role has a direct impact on the security of people and property. Autonomous and responsible, you practice a fascinating profession, combining technology, vigilance, and a sense of service, within a close-knit team you can count on.

Join an agile company, human in scale, with a real family culture and the presence of the Securitas Group. You will evolve in a growing market where service is at the heart of our business, supported by cutting-edge technologies for individuals and SMEs.

Your daily life is based on digital tools, a flexible framework, and a team that aims for performance before celebrating together. Outings, department activities, raclettes, days in the mountains: our shared moments strengthen our cohesion.

Training, development, modern environment, and benefits: everything is there to help you grow.

Ready for a new challenge? We would be delighted to discover your application.

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