Insurance Customer Advisor - 100 %

--- base: meta-keywords: meta-viewport: width=device-width, title: Insurance Customer Advisor (French, German) - 100 % --- Insurance Customer Advisor (French, German) - 100 % ============================================================================ Within our Contact Center at the central headquarters in Vernier/Genève, we provide our members with a unique customer experience through competent and personalized advice. As part of the development of our Insurance Competence Center (KompZ), we are looking for enthusiastic personalities, customer-oriented and endowed with an excellent sense of advice. You will accompany our members and prospects in the world of insurance and TCS mobility solutions, within a national and multichannel environment. Your challenges ---------- * Advise and accompany our members, clients and prospects by telephone and in writing. * Identify their needs and propose suitable solutions from the various TCS insurance and mobility offers. * Perform sales development and retention activities, respecting the needs of the clientele. * Ensure the processing, follow-up and transformation of sales opportunities. * Prepare, send and follow up on insurance offers until the conclusion of contracts. * Perform administrative tasks related to offers, contracts and client files. * Collaborate closely with our insurance partners as well as with the various internal TCS departments. * Actively participate in training, meetings, projects and continuous improvement processes of the Competence Center. What you bring -------------------- * You have a first successful experience in customer advice, customer service, sales or the insurance sector. * You have excellent command of French and German, both spoken and written, and are able to advise a clientele in both languages. * You enjoy telephone contact and have excellent communication skills. * You are able to listen, analyze needs and propose suitable solutions. * You have a taste for consultative selling and are oriented towards the customer and results. * You demonstrate team spirit, autonomy and a high sense of responsibility. * You know how to manage objections, objectives and periods of high activity. * You master common IT tools and are comfortable with CRM tools and digital platforms. * You hold the AFA insurance intermediary certification or the IAF certified insurance and pension advisor certification, or are willing to obtain it within the required period after your start of employment. A certification already acquired constitutes a major advantage. What you will like about us ------------------------------- * A stimulating environment within the Touring Club Suisse. * A varied activity combining advice, sales and service. * Working hours from Monday to Friday, between 08h00 and 17h00. * Discounts on the range of TCS services as well as many advantages on our partners' products. * A central, comfortable and modern workplace, well served by public transport. * Free access to the privatized TCS Active fitness center. Are you interested? Then apply online now! Persons selected as part of the selection process will be required to provide a recent extract from the criminal record and the debt collection register. Here is why we have existed for 130 years: [Tout sur le TCS - TCS Suisse](< >) Touring Club Suisse Caroline Debétaz Ressources Humaines Chemin de Blandonnet 4 1214 Vernier/Genève At TCS, we respect and appreciate the varied life paths and the diversity of profiles of our employees. Equal treatment is an absolute priority for us. Touring Club Suisse (TCS) * Touring Club Suisse (TCS) Chemin de Blandonnet 4 1214 Vernier * [;true](< ;true>) jpid2966c62jm jpit0938jm jpiy26jm