Hotline support technician

• 18 août 2026
• 80 - 100%
• Durée indéterminée
• allemand (Intermédiaire), français (Langue maternelle)
• Champ-Paccot 5, 1627 Vaulruz
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Your missions

As a Support Technician, you will play a key role in technical assistance and the coordination of after-sales service. In this capacity, you will notably be responsible for:

• Providing 1st and 2nd level telephone technical support to our customers and our service technicians.
• Responding to customer inquiries by telephone and e-mail regarding wood heating installations, their components, their peripherals, as well as spare parts.
• Planning and coordinating troubleshooting, repair, and maintenance interventions in Suisse romande.
• Organizing and carrying out emission measurements.
• Conducting technical training sessions intended for our customers, partners, and technicians.
• Preparing, shipping, or making spare parts available for technicians and customers.
• Ensuring the administrative follow-up of interventions and guaranteeing effective communication between the different interlocutors.
• Checking technician offers and preparing repair quotes intended for customers.

Your profile

• Solid professional experience in the field of wood heating, thermal technology, or electricity.
• Excellent knowledge in hydraulics (building technology) and electrotechnics.
• Good knowledge in automation.
• Very good command of MS Office and common IT tools.
• Excellent organizational, autonomy, and priority management skills.
• Sense of service, interpersonal skills, and customer orientation.
• Proficiency in German constitutes a real asset.

We offer

• A varied, autonomous, and stimulating position, with responsibilities and direct contact with our clientele.
• A professional, dynamic, and friendly working environment.
• Comprehensive training as well as real opportunities for continuous training and professional evolution.
• Attractive working conditions within a solid, recognized, and constantly evolving company.
• Participation in the on-call service, organized, valued, and remunerated.