Customer Service Manager (f/m/d)

You unite your team around common objectives that correspond to the commercial ambitions of Samvaz

Job Summary
You ensure the smooth functioning of Customer Service and play a key role in coordination with our clientele, external sales, technical teams, and other company departments.

Your mission
Reporting to the Commercial Director, you lead Customer Service with the aim of guaranteeing quality services that can sustainably meet our customers' satisfaction. Your main tasks are as follows:

• Coordinate the team's work according to priorities, while ensuring an efficient use of strengths
• Supervise, motivate, and support your team members in the development of their skills and versatility
• Guarantee the quality and continuity of all service activities (tenders, offers, orders, invoicing, and complaints)
• Operationally process certain offers and orders directly, and support the management of complex files
• Drive the follow-up of offers and tenders with external sales in order to improve the conversion rate
• Maintain an overview of commercial activities to promote fluid coordination between the various company departments
• Optimize processes and working methods to improve efficiency, reactivity, and service quality

You:

• Having benefited from commercial or technical training, or training deemed equivalent, you primarily have proven experience in managing a small team
• Your technical credibility in a field related to construction trades allows you to answer questions using a common language
• Your leadership is combined with a sense of service and responsibility, as well as a customer and solution orientation
• You demonstrate both rigor and open-mindedness, and are not afraid to make decisions
• A methodical and organized personality, you know how to find solutions for the benefit of the team and customers
• Technical knowledge in the CVCS field is an asset, as is proficiency in German

We offer you:

• The opportunity to join a well-established and fast-growing family company
• The chance to be at the head of a small, committed team, and to make it grow in autonomy and skills
• The possibility to contribute concretely to the organization of a department already recognized as a true strength of the company
• A varied role, combining team supervision and operational organization in direct contact with customers and other company departments
• An internal policy promoting work-life balance

We look forward to receiving your application

Please send us your documents online in a few steps, specifying the reference number CH-05915, via one of the application functions. In case of questions, please contact Sandra Delafontaine at .

Your application will be treated with full confidentiality.

The company
Samvaz SA is a family company active since 1964 in metal machining in Châtel-St-Denis (Fribourg). The company has grown by developing, manufacturing, and marketing its own products, such as PIPEX® sanitary fixings, the SAM® formwork system, TERSA® planer shaft solutions, and the RALI® planer, which are distributed in Switzerland, Europe, and throughout the world. The company employs approximately 140 employees in total. As an important economic actor, Samvaz SA also has a social responsibility that it assumes notably with a large photovoltaic park, its heating based on wood waste, and the subcontracting of some operations to protected workshops in the region.

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