Operations Manager - Logistics, Assembly & After-Sales Service (M/F)

Based in Morat, in the canton of Fribourg, Swiss-Green Engineering Sàrl is a Swiss company specializing since 2009 in renewable energies, with particular expertise in photovoltaics and energy storage solutions.

Our activity covers the entire energy chain: solar production, battery storage, off-grid autonomous systems, grid-connected installations, and on-board energy solutions. We design and market solutions intended for both individuals and professionals, with one objective: to promote more autonomous, sustainable, and intelligent energy.

Swiss-Green Engineering also distinguishes itself through strong technical expertise. The company notably designs its own SMARTES storage systems in Switzerland and accompanies its clients and partners in the study, sizing, commissioning, and technical support of their installations.

Human-sized, our team evolves in a sector in full transformation, at the crossroads of engineering, technological innovation, and the energy transition.

Operations Manager - Logistics, Assembly & After-Sales Service (M/F)

Reporting directly to Management, you take responsibility for the Logistics, Assembly/Wiring, and After-Sales Service activities, which constitute the operational heart of our activity.

Your role: to drive, structure, and coordinate the entire operational chain, from the receipt and preparation of material to the assembly of our solutions, their installation, and their after-sales follow-up.
Your first challenge will be to break down the silos between the different operational hubs and to build common operating methods.

As a field manager, you take a high-level view of the organization while remaining close to the teams and operational realities. In our SME environment, you are comfortable both in steering and management as well as in operational intervention when the situation requires it.

Your objective: to fluidize flows, ensure reliable execution, improve collaboration between teams, and strengthen their autonomy and accountability.

Your main responsibilities:

• Global management of operations:
• Supervise and coordinate Logistics, Assembly/Wiring, and After-Sales Service activities to ensure the continuity and fluidity of the entire operational chain.
• Plan activities, adapt resources to the needs of the company, and arbitrate priorities in case of constraints or bottlenecks.
• Guarantee compliance with quality, cost, and deadline objectives and implement the indicators necessary for performance management.
• Ensure effective communication between operations, Management, and other company departments.
• Logistics and flow management:
• Supervise incoming and outgoing flows: receipt, control, storage, preparation, and shipping of material.
• Guarantee the availability and traceability of components necessary for assembly, installations, and After-Sales Service, by anticipating needs, shortages, and delays.
• Ensure the reliability of stocks and inventories and optimize the physical organization as well as warehouse flows.
• Coordinate logistical activities with purchasing, the workshop, technical teams, and After-Sales Service.
• Assembly, wiring, and production:
• Supervise and plan the assembly, assembly, and wiring activities of our electrical cabinets and energy storage systems.
• Guarantee the availability of technical files, components, and resources necessary for production as well as compliance with manufacturing deadlines.
• Ensure the quality of achievements, the organization of controls, and the processing of non-conformities.
• Provide, when necessary, operational and technical support to teams and facilitate the resolution of problems encountered in production.
• Ensure effective coordination between the technical office, logistics, the workshop, and field teams.
• After-Sales Service and quality improvement:
• Supervise, organize, and prioritize After-Sales Service requests in order to guarantee efficient handling of incidents and technical problems.
• Coordinate the resources necessary for diagnostics and interventions and be able to contribute to technical analysis when the situation requires it.
• Analyze recurring problems and their causes in order to implement lasting corrective actions.
• Organize the feedback from After-Sales Service to the workshop, the technical office, and other services in order to continuously improve our products and our processes.
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