Sales & Operations Manager – Industry

--- base: meta-keywords: meta-viewport: width=device-width, title: Sales & Operations Manager -- Industry (M/F) --- Sales & Operations Manager -- Industry (M/F) ========================================================= Please review this advertisement. Our recruitment firm FOKUS Talent specializes in high-tech sectors. We support about a hundred boards of directors, executives, and HR managers in Switzerland and internationally for key recruitments. Behind this advertisement, there is a company looking for your skills and your potential. At the end of the process, you will sign a permanent contract (CDI) directly with the company (FOKUS Talent does not do consulting or temporary staffing). Throughout the recruitment process, we transmit detailed information about the structure to you, in full transparency and confidentiality. Your CV and your data are never transmitted without your prior agreement and without you knowing the name of your future employer. Your application is confidential. At this stage, we can tell you that... This Swiss company, specialized in the transformation of metallic materials for precision industrial applications, wishes to strengthen its commercial organization. It is looking for a Sales & Operations Manager capable of supervising its team, coordinating commercial activities, and ensuring effective collaboration between customers and the various departments of the company. You will join a human-sized industrial structure, possessing recognized technical expertise and offering components intended for demanding industrial applications. Your function will combine management, organization of commercial operations, technical support, and customer development. Challenges Your main challenge will be to ensure the daily performance of the sales department while supporting its evolution. You will notably need to structure your team's work, streamline the processing of customer requests, and improve coordination with the industrial departments. Your ability to understand manufacturing constraints and to support your employees in resolving technical or commercial issues will be decisive. In parallel, you will participate in the development of the customer portfolio and contribute to identifying new opportunities for the company. Your missions Management & commercial organization Lead a team of employees responsible for commercial activities and the administrative management of sales. Organize the distribution of tasks and resources to ensure efficient processing of customer files. Support your employees in their professional development and strengthen their autonomy. Provide your support during negotiations or situations requiring particular expertise. Define monitoring indicators and implement the necessary actions to improve the department's efficiency. Supervise the entire commercial process, from the preparation of proposals to order follow-up. Participate in the improvement of internal procedures and ensure their compliance with ISO 9001 quality system requirements. Technical-commercial expertise Study requests requiring a deep understanding of materials, industrial processes, or manufacturing constraints. Collaborate with internal specialists in order to evaluate the possibilities of realization and define the conceivable solutions. Accompany customers in their technical choices and contribute to the preparation of complex proposals. Facilitate the resolution of problems encountered during the processing of business. Commercial development & customer relations Maintain and develop relationships with existing customers. Ensure the follow-up of strategic business and participate in important commercial discussions. Identify new needs and contribute to customer acquisition. Meet industrial partners and represent the company at professional events. Share market information collected with management to feed commercial reflections. ### Requirements Profile sought Higher technical training, in a field related to industry, materials, mechanics, or production, or an equivalent background. Proven experience in a function combining commercial responsibilities, technical understanding, and customer relations. Experience in team management or demonstrated ability to organize and coordinate the activities of a department. Good understanding of industrial environments and the interactions between commercial and production services. Ability to analyze technical issues and collaborate with different specialists. Mastery of an ERP, commercial management tools, and Excel. Excellent command of French and a very good level of English. Knowledge of German constitutes an important advantage. Leadership, sense of priorities, and ability to make decisions. Excellent interpersonal skills, sense of negotiation, and customer orientation. Analytical spirit and ability to propose concrete improvements. ### Benefits What you will find at our client: A function combining team management, commercial responsibilities, and proximity to industrial operations. A technical environment specialized in metallic products intended for precision applications. Close collaboration with production, planning, and quality teams. A human-sized company favoring direct exchanges and collective work. The possibility to contribute to the organization and improvement of commercial activities. A stable job, with conditions relating to