Consultant, Senior Consultant or Manager – Digital Workplace & Change M/F

As a Digital Workplace & Change consultant, senior consultant, or manager, you support our clients in the transformation of their digital work environment and the evolution of the usages, behaviors, and collaboration modes that accompany it.

The position requires a good functional mastery of Digital Workplace environments, notably Microsoft 365, as well as strong expertise in change management, adoption, and team support.

For Digital Workplace and Modern Work projects:

• Analyze user impacts related to evolutions in tools, devices, collaboration, document sharing, security, and new ways of working.
• Translate technological evolutions into concrete, simple, and coherent usages for employees, managers, and teams.
• Structure change management approaches using recognized methodologies, frameworks, and tools: impact analysis, stakeholder mapping, engagement plans, readiness assessments, communication and training plans, adoption monitoring, and anchoring plans.
• Support sponsors and key stakeholders in their roles: clarification of messages, preparation of speeches, mobilization of managers, and monitoring of adoption risks.
• Design and facilitate workshops with the populations concerned in order to identify needs, irritants, current practices, and the new operating modes to be implemented.
• Support managers and teams in the definition and appropriation of new work and collaboration standards.
• Design and produce professional, engaging communication and support materials adapted to target audiences: communications, guides, FAQ, tutorials, videos, demonstrations, training materials, and manager kits.
• Prepare and facilitate training, hands-on sessions, demonstrations, and learning formats adapted to different user profiles.
• Develop and facilitate networks of relays, ambassadors, or champions to promote autonomy and the anchoring of new practices.
• Monitor adoption, gather field feedback, identify obstacles, and propose continuous improvement actions.
• Maintain good mastery of the functionalities and evolutions of Microsoft 365, notably Teams, OneDrive, SharePoint, Outlook, Planner, Forms, Lists, Copilot, and the new associated usages.

For all types of projects:

• Perform an analysis of the existing situation, stakeholders, impacts, and project risks.
• Build and facilitate workshops with target populations to collect their needs, detect irritants, and help them project themselves into the target state.
• Define a project and support approach adapted to different milestones and populations.
• Drive the implementation of change management actions and measure their effectiveness.
• Ensure structured stakeholder management, notably with sponsors, managers, project teams, and senior stakeholders.
• Prepare high-quality governance materials, executive reporting, recommendations, and decision-support elements.
• Work in close collaboration with IT, business, HR, Communication, Training, Security, or Compliance teams depending on the projects.
• Demonstrate a solid consulting posture, notably in complex, demanding, or sensitive environments, by maintaining a high level of quality, reliability, and professionalism.

Internal Development – Digital Workplace, Modern Work & GenAI:

• Contribute to the development of our Digital Workplace, Modern Work, and GenAI offerings: monitoring, methods, content, use cases, and market positioning.
• Represent our expertise to our clients during pre-sales phases, presentations, or events.
• Participate in internal capitalization: feedback, methodologies, kits, and tools allowing for the acceleration and improvement of our future projects.
• With higher education (Master EPF, HEC, or equivalent), you have at least 5 years of experience in transformation projects, change management, Digital Workplace, or IT project management, ideally in complex or regulated environments.
• You possess strong knowledge of new ways of working and Digital Workplace environments, notably Microsoft 365, Teams, SharePoint, and Copilot. You know how to understand the possibilities offered by these tools and, above all, translate them into concrete usages and practices for users.
• You master the main concepts, methodologies, and tools of change management and know how to adapt them pragmatically to the client's context. Knowledge of recognized frameworks such as Prosci / ADKAR, Kotter, or equivalents is an asset.
• You have excellent written and oral communication skills and are capable of producing clear, professional, engaging materials adapted to various audiences, from employees to executives.
• Adaptable, rigorous, and field-oriented, you are comfortable in demanding environments, with senior interlocutors and high quality standards. Your professional posture, your sense of service, and your ability to create a relationship of trust with clients are essential.
• Previous experience in the banking or insurance sectors in Switzerland is an asset.
• You are mobile and available for missions at our clients throughout French-speaking Switzerland, with regular on-site presence according to project needs.
• You work fluently in English.

Julhiet Sterwen, transformation consulting, was created on a strong conviction: to generate sustainable results, strategies and transformations require addressing the business, people and environment dimensions simultaneously.