After-sales service advisor – Commercial vehicles

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title: After-sales service advisor – Commercial vehicles (m/f/d)
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After-sales service advisor – Commercial vehicles (m/f/d)
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MAN Truck & Bus SA | Bussigny (VD)

Do you know commercial vehicles and do you enjoy contact with customers? Then come and strengthen our team in Bussigny.

At MAN, after-sales service is much more than just a simple workshop reception. You are the link between our customers, the workshop and our technical specialists. You accompany our customers from the appointment booking until the return of the vehicle and ensure that everything proceeds in a professional, efficient and transparent manner.

Your missions

• Welcome and advise our customers for all questions related to the maintenance and repair of their commercial vehicles
• Plan and coordinate appointments and work with the workshop
• Establish repair orders and ensure their follow-up
• Inform customers of the progress of the work, the deadlines and the costs
• Prepare quotes and ensure the administrative follow-up of files
• Coordinate additional work with customers and the workshop
• Check the work performed before the return of the vehicle
• Ensure professional communication between customers, the workshop and the various internal services
• Actively contribute to excellent customer satisfaction

Your profile

Ideally, you have technical training in the automotive field, for example as a mechanic, mechatronics technician for automobiles or commercial vehicles, and you wish to put your technical knowledge at the service of our customers.

Experience as an after-sales service advisor, workshop receptionist or customer advisor in the automotive sector is an advantage.

You also distinguish yourself by:

• a real sense of service and customer contact
• good technical knowledge in the automotive or commercial vehicle field
• an autonomous, structured and reliable way of working
• good organizational skills, even when activity is intense
• team spirit and open communication
• good knowledge of French
• a valid driver's license

What we offer you

Not just a position. A place within the MAN team.

With us, you work with a strong brand, modern vehicles and a team that knows its business. We offer you a professional working environment, responsibilities, continuous MAN training as well as real development possibilities.

And above all: colleagues you can count on and customers for whom your work truly makes a difference.

What we offer you

Not just a position. A place within the MAN team.

With us, you work with a strong brand, modern vehicles and a team that knows its business. We offer you a professional working environment, responsibilities, continuous MAN training as well as real development possibilities.

And above all: colleagues you can count on and customers for whom your work truly makes a difference.

MAN Truck & Bus SA Bussigny

MAN Truck & Bus Suisse SA, branch of Bussigny

• MAN Truck & Bus Suisse SA, branch of Bussigny

Chemin de la Venoge 1
1030 Bussigny

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