Specialized Case Managers

Job Description ##

As a specialized case manager, you will play a central role in processing requests related to residence and visas within the Division étrangers. You will analyze various situations taking into account legal provisions, financial elements, and the specific circumstances of each case, in order to contribute to fair and consistent decisions. Your activity will lead you to be in direct contact with the public, their representatives, and various partners. If you appreciate demanding environments, the autonomous handling of complex situations, and contact with the public, this position offers you the opportunity to put your skills to work for a concrete and varied mission.

Responsibilities ##

• Receive and inform the public and ensure the staffing of the counters of the Division étrangers
• Instruct, analyze, and decide on the granting of visas in accordance with Swiss, European, and international legal directives
• Analyze financial means and other acceptance criteria based on the declarations of support accompanying Schengen C visa requests
• Evaluate risk and report information that could impact public security and order in Switzerland and manage accounting and the cash desk
• Manage, inform users, and ensure telephone traffic for the call center of the Division étrangers and perform various administrative tasks in this context

For further information, please consult the job specification here or contact M. Hugli, Group Leader of the Secteur Guichets et Visas at +41 21 316 45 87.

Qualifications ##

• CFC as a commercial employee or a title deemed equivalent
• Minimum of 5 years of professional experience in case management or relevant to the field
• Interest in Swiss and international socio-political news
• Customer orientation, empathy, firmness, and professional conduct towards the public
• Interest / knowledge of the Loi sur les étrangers et l-intégration
• Language skills (national language and English or other)

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RECRUITMENT PROCESS

Does this description appeal to you? Please send us your complete file (CV, cover letter, work certificates, and diplomas), which we look forward to receiving.

After an initial selection based on files, the first interviews will take place on November 12 and 16, 2026.

WHO ARE WE? ##

The Service de la population (SPOP) is a dynamic service, located at the crossroads between citizens, migrants, municipalities, and the federal administration. We ensure the application of federal and cantonal legislation regarding migration, naturalization, the issuance of civil status services, identity documents, as well as the promotion of the integration of foreigners. We work in a sensitive context, where the human dimension is very present, and we give a central place to the people to whom we provide our services.
For more information, click here to consult our site.

Why join the Etat de Vaud? ##

The Etat de Vaud offers a great diversity of jobs and opportunities for evolution. The working conditions are guided by the themes of equality, inclusion, sustainability, and professional ethics in an environment conducive to work-life balance.

To learn more about our benefits, visit our Etat employeur page.