Case Managers in the Séjour Sector

Job Description ##

Are you rigorous, organized, autonomous, and do you have a sense of public service? Join the Séjour Sector as a case manager to ensure the administrative follow-up of asylum seekers, provisionally admitted persons, and refugees assigned to the canton of Vaud. You will contribute to the smooth running of their administrative process by ensuring the rigorous maintenance of files and the reliability of information, in compliance with the legal framework in force. In direct contact with the persons concerned, you will welcome, inform, and support them with professionalism, clarity, and respect.

Responsibilities ##

• Autonomously process the files of asylum seekers, provisionally admitted persons, refugees, and persons under provisional protection by ensuring the filing and management of the follow-up of related documents, in accordance with legislation regarding residence and asylum law
• Process the main administrative procedures related to permits, notably grants, changes of address, and other changes in situation
• Process requests and related services, notably travel documents, emergency aid, birth registrations, readmissions, and requests related to gainful activity
• Contribute to the smooth operational functioning of the sector, notably through counter reception, the telephone switchboard, the opening and follow-up of files, and the processing of the mailbox
• Ensure the updating of data relating to assigned files in the IT data management systems
• Upon request from the Division management, ensure the execution of occasional tasks related to the smooth functioning of the sector

For further information, please consult the job description by clicking here or contact Monsieur Diego Stöcklin, sector manager at 021/316.46.30.

Qualifications ##

• CFC as a commercial employee or a title deemed equivalent
• Minimum of 5 years of professional experience in the administrative field or in case management
• Knowledge of asylum law and foreign national law, good general culture, and interest in following world political and economic news
• Good mastery of IT tools
• Interpersonal skills and diplomacy, autonomy, and a sense of responsibility
• Resistance to tension, ability to work under stress
• Ability to communicate in English, other languages welcome

Fixed-term contract of one year, renewable.

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RECRUITMENT PROCESS

Does this description appeal to you? Please carefully prepare your complete application (CV, cover letter, work certificates, and diplomas), which we look forward to receiving.

After an initial selection based on files, the first interviews will take place on October 9, 13, and 16.

WHO ARE WE? ##

The Service de la population (SPOP) is a dynamic service, located at the crossroads between citizens, migrants, municipalities, and the federal administration. We ensure the application of federal and cantonal legislation regarding migration and naturalization, the issuance of civil status services and identity documents, as well as the promotion of the integration of foreigners. We work in a sensitive context, where the human dimension is very present, and we give a central place to the persons to whom we provide our services.
For more information, click here to consult our site.

Why join the Etat de Vaud? ##

The Etat de Vaud offers a great diversity of jobs and opportunities for evolution. The working conditions are guided by the themes of equality, inclusion, sustainability, and professional ethics in an environment conducive to the reconciliation of professional and private life.

To learn more about our benefits, visit our Etat employeur page.