1st level service desk support agent (M/F) at 100% (10 month fixed-term contract)

• 27 October 2026
• 100%
• Temporary
• Possible
• 1 chemin du Curé Desclouds, 1226 Thônex

Cooperative active for more than 60 years in the field of medical billing and practice management, we have about ten agencies and employ 400 employees nationally. Our main clientele consists of doctors, specialists, paramedical staff as well as clinics and hospitals.

Our Service Desk is currently looking for a replacement:

a 1st level service desk support agent (M/F) at 100% (10 month fixed-term contract)

Your mission:

Your main task will be to provide technical and business telephone assistance on the products provided by the Caisse des Médecins. You will intervene in all tasks involving the 1st level service desk and will ensure follow-up or escalate to level 2 if necessary. In general, you will respond to all user requests.

Job requirements:

• Interpersonal ease and sense of service with a positive and motivated attitude.
• Essential IT skills.
• Rigorous organization and mastery of French both orally and in writing.
• Ability to analyze and resolve problems quickly.
• Knowledge of ITIL processes is a plus.
• English A2-B1 (German an asset)
• Knowledge of medical billing or experience in a service desk constitutes a major advantage for the position.

Are you fed up with blood tests, X-rays, and bandages? Secretaries and medical assistants, this job is also for you:

Are you really comfortable with IT tools? Your knowledge of medical practice processes and your experience with billing software will be an asset in this position.

We offer:

Training in the field of medical billing as well as on our business software. A motivating job within a dynamic team.

Additional information:

• Place of work: Thônex (GE)
• Start date: from 1 February 2027 to 30 November 2027
• Activity rate: 100%
• Switzerland or valid permit

To apply for this job

Please send your complete application in French (CV, certificates and cover letter) to the address Write an email to the attention of Véronique Yvrait.

For the proper handling of your application, please specify your salary expectations.

We look forward to receiving your application. Thank you