Career Opportunities: Telephonist (124986)

Your team ##

The Group Corporate Services division offers an extensive range of services to Pictet group clients and employees; it manages the Group's headquarters buildings in Geneva as well as those of its subsidiaries, branches, and offices in Switzerland and abroad, and ensures their physical security.

In order to strengthen the Switchboard team, our Geneva office is looking for a:

Telephonist/Switchboard Operator (100%)

Your role ##

Within a team of telephonists in Geneva, under the responsibility of the Team head - Telephonist, your mission will be to provide professional, courteous, and high-quality telephone reception. In this context, you will undertake the following tasks:

• Receive and manage external and internal telephone calls for the Geneva and Lausanne offices and redirect some according to needs.
• Manage call backs for the Zurich, Basel, and Luxembourg offices.
• Respond to calls from the Campus Helpline (technical breakdowns in buildings and workplace incidents), create and close the corresponding tickets in Jira workflows.
• Provide an on-call service on a rotation with the team on certain public holidays.

Your profile ##

• 2-3 years of experience as a switchboard operator/telephonist or within a call center.
• Active listening.
• Very good elocution.
• Courtesy and sense of service.
• Team spirit.
• Discretion and confidentiality.
• Proficiency in the Microsoft Office suite.
• Excellent command of French and English, good knowledge of German.
• Knowledge of Spanish or Italian: an asset.
• Residence in Switzerland required.

Réf.: T/SBP/CB

Note ##

We will not accept any CVs via agencies

Diversity & Inclusion ##

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.