Medical Assistant M/F in customer service 80%

• 29 juillet 2026
• 80%
• Durée indéterminée
• Coppet, 1296 Coppet

Your Tasks

• Management of the telephone switchboard
• Management of Customer Service email inboxes
• Transmission of analysis results
• Writing and managing various correspondence
• Handling complaints from practices, clinics and hospitals
• Advising doctors on pre-analytical protocols
• Management of non-conformities and file modifications
• Addition of analyses
• Execution of various department-specific general tasks

Your Profile

Technical:

• Scientific or medical training (laboratory technician diploma or medical assistant)
• Good knowledge of common medical analyses, typical results and pre/analytical protocols
• In-depth knowledge of medical practice and hospital practices with a minimum of 5 years experience
• Comfortable with IT tools and demonstrating speed
• Good oral and written command of French
• English and/or German would be an asset

Personal:

• Ease on the telephone and interpersonal skills
• Excellent sense of customer service and listening
• Autonomy and initiative, solidarity in teamwork
• Stress resistance
• Priority management
• Rigor, care and professionalism
• Flexibility due to irregular hours

We Offer

• An exciting and dynamic work environment with a lot of internationality
• Taking responsibility and unfolding your potential
• A positive working atmosphere with a partnership and appreciative corporate culture
• Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation
• Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group

Contact details

Rym Keller