Career Opportunities: Telephonist (124986)

Your team ##

The Group Corporate Services division offers an extensive range of services to the clients and employees of the Pictet group; it manages the Group's headquarters buildings in Geneva as well as those of its subsidiaries, branches and offices in Switzerland and abroad, and ensures their physical security.

In order to strengthen the Switchboard team, our Geneva office is looking for a:

Telephonist (100%)

Your role ##

Within a team of telephonists in Geneva, under the responsibility of the Team head - Telephonist, your mission will be to provide professional, courteous and high-quality telephone reception. In this context, you will undertake the following tasks:

• Receive and manage external and internal telephone calls for the Geneva and Lausanne offices and redirect some according to needs.
• Manage return calls for the Zurich, Basel and Luxembourg offices.
• Answer calls from the Campus Helpline (technical breakdowns in buildings and workplace incidents), create and close the corresponding tickets in the Jira workflows.
• Provide an on-call service on a rotation basis with the team on certain public holidays.

Your profile ##

• 2-3 years of experience as a telephonist/switchboard operator or within a call center.
• Active listening.
• Very good elocution.
• Courtesy and sense of service.
• Team spirit.
• Discretion and confidentiality.
• Proficiency in the Microsoft Office suite.
• Excellent command of French and English, good knowledge of German.
• Knowledge of Spanish or Italian: an asset.
• Residence in Switzerland required.

Réf.: T/SBP/CB

Note ##

We will not accept any CVs via agencies

Diversity & Inclusion ##

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.