Head of Central Support (Team Leader)

Posieux, Switzerland | 100-100% |

This is your contribution

• Management of the central support at all Agroscope locations in Switzerland (6 persons) in personnel, technical, financial and organizational aspects and active participation in operational activities
• Ensuring the operational services of the central support in Posieux and coordination of activities at all locations, in particular the telephone switchboard, the ticketing system, the reception and support at events, taking multilingualism into account
• Harmonization and optimization of administrative, logistical and organizational work processes at all locations, development of suitable instruments and ensuring the quality of services
• Management of infrastructure sub-projects within the framework of Azurite, in particular the introduction of the ticketing system
• Operational responsibility for the LRAO services (around 1600 personnel movements per year), in particular compliance with the requirements of the Swiss Government PKI, certificate management as well as training for the LRAO and RIO roles
• Training and supervision of apprentices, coordination of civil service workers, temporary workers and external service providers as well as, if required, participation in operational activities

This makes you unique

• Commercial basic training or training in the hotel and service sector (EFZ, supplemented by a Bachelor's degree, higher vocational education or equivalent professional experience)
• More than five years of professional experience, including demonstrable leadership experience of teams and the coordination of services or processes
• Knowledge of project management, analytical and conceptual thinking as well as the ability to structure processes and solve problems independently
• Confident handling of digital tools and a strong interest in digitalization and the continuous improvement of processes
• Strong service awareness and customer orientation, excellent interpersonal skills, negotiation skills, team spirit and personal integrity
• Very good knowledge of two official languages and English in spoken and written form

In a nutshell

Do you enjoy it when everything runs smoothly -- everywhere and for everyone? At Agroscope, the central support is the flagship of the institution: It answers calls under the main number, receives visitors and ensures that conferences and major events at all our locations in Switzerland run smoothly. At the head of a team of six people, you actively contribute to the operational activities and simultaneously have the scope of action to further develop the service: You harmonize processes at a national level, optimize processes and further develop work tools. Your goal: high-quality, uniform and tailored services to the needs of the employees at all Agroscope locations.

What we offer

• Working for Switzerland We are committed to the Swiss success model and work for the benefit of the population.
• Lived diversity Thanks to equal opportunity, we develop our competencies and bring in different perspectives.
• Healthy at the workplace We support and advise our employees in the area of physical and mental health.

All benefits (https://www.stelle.admin.ch/stelle/de/home/bundesverwaltung/ihre-vorteile-auf-einen-blick.html)

Good food, healthy environment

Agroscope is the federal competence center for research in agriculture and food.
The researchers carry out their activities at various locations in Switzerland. The headquarters is Bern-Liebefeld (from 2026: Posieux FR). Agroscope is part of the Federal Department of Economic Affairs, Education and Research WBF.

Additional information

The Infrastructure department of Agroscope is responsible for the provision and maintenance of Agroscope's working infrastructure. It offers logistical support for all units: maintenance and technical support of buildings, fleet management and various support services. Its task is to ensure and further develop the research operations of Agroscope under sustainable use of financial and ecological resources.

Questions about the position

Mégane Schafhirt
Head of the User Services Group
+41 58 46 08538

Questions about the application

Marco Marcelino Costa
+41 58 46 50852