IT Support Specialist - Senior (100%)

A Neuchâtel reference for the energy transition, Viteos ensures the supply of energy as well as the remote management of water, electricity, gas, and heating/cooling networks to more than 100'000 clients. The Viteos group offers both individuals and companies efficient, global, and sustainable solutions in the fields of infrastructure, photovoltaics, storage batteries, heat pumps, or even electric mobility. Present in Romandie with its subsidiaries Viteos Solutions, Swiss-Green, Betelec, FTG and EMG Electroprocess, the Viteos group employs more than 500 people. Each of our companies pursues a responsible environmental and social policy and is committed to being a trusted partner, close to its clientele. IT Support Specialist - Senior (100%) A PC that refuses to start, an app that is acting up, a colleague stuck 5 minutes before an important meeting—and you arrive with the solution. Do you like solving problems, meeting people, and seeing the concrete impact of your work? Join us as an IT Support Specialist and become the primary IT point of contact for the users of our group's companies. No routine behind a screen: here, you move, you exchange, and you troubleshoot. Your playground: Support and incident resolution, your core business * Take charge of and resolve level 1 and 2 Help Desk tickets, whether they are technical or functional. * Go to meet users directly at the various group sites. * Diagnose and resolve incidents independently, or in coordination with our internal and external partners when necessary. * Organize your own schedule of interventions and travel according to priorities. * Keep users informed: clear follow-up, proactive communication, zero forgotten tickets. User support, your added value * Understand user needs and differentiate between the urgent, the important, and the "would be nice." * Evaluate priorities according to business stakes. * Help users master their tools and adopt best practices. * Identify recurring requests and propose concrete improvements. * Be the reference contact for the management of each company for everyday IT. You are made for this position if- * You are a graduate IT specialist (ES) and wish to put your skills at the service of a stimulating IT environment. * You master Microsoft 365 / Cloud, Windows Server / Active Directory environments, as well as network and security fundamentals (Entra ID, Intune, Defender, PowerShell, VPN, MFA-). * You have at least 5 years of experience in level 1 and 2 technical and application support, ideally acquired in a multi-site environment. * You like solving problems, supporting users, and finding concrete solutions with autonomy and a sense of service. * You have a driver's license and the idea of not spending all your days in the same office appeals to you. * A sense of service is in your DNA, and you know how to explain IT without jargon. * You are as comfortable with a user in the field as with a director. * You speak French fluently and manage well in English. A glance at your benefits: [Clique ici pour en apprendre davantage](< >) Desired start date: To be agreed (This position is open to everyone, regardless of gender, identity, origin, or situation) j4id10422052a j4it1040a j4iy26a