Sales Administration Coordinator

Job Description ##

Main Mission

Ensure the administrative and commercial management of a portfolio of clients and international subsidiaries, in close collaboration with Brand Managers and retailers, in order to guarantee optimal order processing, efficient stock management, and a high level of service quality.

Main Responsibilities

Order Management and Commercial Follow-up

• Enter and track customer orders in compliance with internal procedures.
• Ensure the follow-up of the order portfolio and ensure their proper execution.
• Control the consistency between orders, product availability, and delivery forecasts.
• Manage return requests and ensure their administrative processing.

Stock Management and Allocations

• Analyze subsidiary stock levels and order portfolios.
• Issue allocation recommendations based on commercial priorities and availability.
• Drive weekly allocations in coordination with the relevant teams.
• Analyze market sell-out data and identify replenishment opportunities.

Customer and Subsidiary Support

• Respond to requests from customers, retailers, and subsidiaries regarding products, availability, prices, lead times, and orders.
• Provide operational support and ensure an advisory role to internal and external interlocutors.
• Guarantee the quality and reliability of the information communicated.

Administration and Data Follow-up

• Create, update, and ensure the reliability of customer files.
• Ensure the administrative follow-up of ATA carnets.
• Manage and track exclusive parts catalogs.
• Ensure the follow-up of outstanding financial balances for third-party customers in collaboration with Finance teams.
• Administer and maintain the list of active points of sale and store locator data.
• Perform various administrative tasks related to the department's activity.

Profile ##

• Commercial, administrative, or equivalent training.
• Proven experience in a sales administration, customer service, or commercial coordination role, ideally acquired within an international environment in the luxury, watchmaking, or a demanding high-end sector.
• Proficiency in standard IT tools, notably Excel. Good knowledge of SAP is an asset.
• Good analytical skills and sense of priorities.
• Excellent organizational skills and rigor in file follow-up.
• Strong interpersonal skills and customer service orientation.
• Fluent French and mastery of English; any other language is an asset.

Workplace

1347 Le Sentier

Company Address

Blancpain SA
Le Rocher 12
CH-1348 Le Brassus

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