Internal Technical Sales Representative - Automation & Electrotechnics

--- base: meta-keywords: meta-viewport: width=device-width, title: Internal Technical Sales Representative - Automation & Electrotechnics (M/F) --- Internal Technical Sales Representative - Automation & Electrotechnics (M/F) ===================================================================== ### Please consult this advertisement. Our recruitment firm FOKUS Talent specializes in high-tech sectors. We support a hundred boards of directors, executives, and HR managers in Switzerland and internationally for key recruitments. Behind this advertisement, there is a company looking for your skills and your potential. At the end of the process, you will sign a permanent contract (CDI) directly with the company (FOKUS Talent does not do consulting or temporary staffing). Throughout the recruitment process, we will pass on detailed information about the structure to you, with full transparency and confidentiality. Your CV and your data are never transmitted without your prior agreement and without you knowing the name of your future employer. Your application is confidential. ### At this stage, we can tell you that... This international company, active in the development of components and solutions for electrical installations and industrial automation systems, wishes to strengthen its technical support for customers in French-speaking Switzerland. It is looking for a Technical Sales Specialist -- Automation & Electrotechnics capable of providing expertise on different product families, advising users, and contributing to the development of activities on the regional market. You will hold a position combining technical expertise, customer advice, sales support, and project coordination. Your role will be to support customers in the choice and use of the proposed technologies, while ensuring effective collaboration with internal teams. ### Challenges Your main objective will be to become a reference technical contact for customers and sales teams in French-speaking Switzerland. You will intervene on various requests, ranging from component selection to resolving issues encountered after installation. Your ability to understand industrial applications, identify suitable solutions, and communicate with different interlocutors will be essential. You will also participate in the introduction of new technologies to the market and contribute to strengthening the technical knowledge of users. ### Your missions Technical advice & customer support * Analyze user needs in order to guide them towards the components and solutions most suited to their applications. * Provide technical support to customers and sales teams during the selection and use phases of products. * Intervene remotely or directly on-site to support customers with their technical issues. * Identify possibilities for improvement or adaptation of existing solutions. * Ensure regular follow-up of requests in order to guarantee a high quality of service. Sales support & offer management * Participate in the preparation of commercial proposals requiring technical analysis. * Verify the consistency of proposed configurations with customer requirements. * Evaluate specific requests and contribute to the definition of conceivable solutions. * Collaborate with internal teams to provide reliable answers to technical and commercial requests. After-sales assistance & problem solving * Study malfunctions reported by users and contribute to their resolution. * Analyze requests related to warranties, non-conformities, and equipment returns. * Coordinate exchanges with the relevant specialists in order to define appropriate actions. * Ensure clear communication with customers throughout the processing of files. Product development & knowledge transfer * Participate in the market launch of new references and technologies. * Prepare and lead technical presentations or training sessions intended for customers and employees. * Contribute to the dissemination of knowledge on products and their applications. * Collect observations from users to feed reflections concerning the evolution of the proposed solutions. Customer project coordination * Organize and follow up on technical activities related to the projects entrusted to you. * Ensure liaison between customers and various internal resources. * Plan necessary actions and ensure their proper execution. * Follow the progress of files and anticipate any potential difficulties. ### Requirements ### Profile sought * Initial technical training, ideally at CFC or ES Technician level in electrotechnics, automation, mechatronics, or an equivalent field. * Experience in a technical support function, industrial application consulting, or sales of technical components. * Good understanding of electrical environments and technologies used in industrial automation. * Ability to analyze customer needs and propose solutions adapted to their technical constraints. * Marked interest in new technologies and industrial applications. * Autonomy in work organization and ability to manage several requests simultaneously. * Excellent interpersonal skills and ability to explain technical subjects clearly. * Sense of service, rigor, and ease in collaborating with different interlocutors. * Very good mastery of French and German, allowing for regular professional exchanges with internal teams. ### Benefits ### What you will find here * A tech function