1st level service desk support agent 100% M/F (10 month fixed-term contract)

A cooperative active for more than 60 years in the field of billing and medical practice management, we have about ten agencies and employ 400 collaborators nationally. Our main clientele consists of doctors, specialists, paramedical collaborators as well as clinics and hospitals.

Our Service Desk is currently looking for a replacement:

a 1st level service desk support agent (M/F) at 100% (10 month fixed-term contract)

Your mission:

Your main task will be to provide technical and business telephone assistance on the products provided by the Caisse des Médecins. You will intervene in all tasks involving the 1st level service desk and ensure follow-up or escalate to level 2 if necessary. Generally, you will respond to all user requests.

Job requirements:

• Interpersonal skills and sense of service with a positive and motivated attitude.
• Indispensable IT skills.
• Rigorous organization and mastery of French both orally and in writing.
• Ability to analyze and solve problems quickly.
• Knowledge of ITIL processes is a plus.
• English A2-B1 (German an asset)
• Knowledge of medical billing or experience in a service desk constitutes a major advantage for the position.

Are you fed up with blood tests, X-rays and dressings? Secretaries and medical assistants, this job is also for you:

Are you really comfortable with IT tools? Your knowledge of medical practice processes and your experience with billing software will be an asset in this position.

We offer:

Training in the field of medical billing as well as on our business software. A motivating job within a dynamic team.

Additional information:

• Place of work: Thônex (GE)
• Start date: from 1st February 2027 to 30th November 2027
• Activity rate: 100%
• Switzerland or valid permit

To apply for this job

Please send your complete dossier in French (CV, certificates and cover letter) to the attention of Véronique Yvrait.

For the proper processing of your file, please specify your salary expectations.

We look forward to receiving your application. Thank you

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