Installation & Customer Support Technician (100%)

With its sites in Avenches, Berne, Fribourg, Genève, Zurich and Lugano, LabPoint Laboratoiresmédicaux SA, part of Affidea, offers unique expertise in the field of laboratory medicine throughout Switzerland.

In order to strengthen our IT team in Avenches, we are looking for

Installation & Customer Support Technician (100%)
You ensure the deployment of our solutions to our customers, their commissioning, as well as technical support throughout the installation cycle. As a privileged interlocutor in the field, you contribute to the success of our integration projects and to the satisfaction of our customers.

Main responsibilities

• Installation and commissioning of our digital solutions at customer sites (order entry, printing solutions and POCT projects).
• Deployment, configuration and connection of printing equipment and associated peripherals.
• Integration of our solutions with the business software of medical practices and healthcare establishments.
• Configuration and connection of POCT devices as part of integrated reporting projects.
• First-level (N1) technical support and user support after installation.
• Diagnosis and resolution of technical incidents related to local infrastructures, network connections and application interfaces.
• Coordination of installations with internal teams and external partners.
• Participation in the planning and continuous improvement of deployment processes.

What we are looking for

• Technical training in IT, systems, networks or an equivalent field.
• Experience in the deployment of IT solutions at customer sites, technical support or application integration.
• Good knowledge of Windows and macOS environments.
• Mastery of network fundamentals (TCP/IP, DNS, routers, firewalls, VPN).
• Ability to analyze technical problems and propose pragmatic solutions.
• Excellent sense of service and ease in exchanges with technical and non-technical interlocutors.
• Fluent French and German (oral and written); technical English is an asset.
• Driver's license indispensable and willingness to travel regularly in Switzerland.
• Initial experience in team coordination, intervention planning or project management is an advantage.

j4id10425977a j4it1041a j4iy26a