Sales Admin / After-Sales / Commercial Assistant - 100%

Ref 2581703 | Date: 29 Sept 2026

Our client is a Swiss company active in the distribution of consumer goods to retailers and distributors. This human-sized structure prioritizes sustainable partnerships, efficient logistics, and quality customer service.

Sales Admin / After-Sales / Commercial (M/F/D) - 100%

You mainly process customer requests by e-mail and by telephone. This is a 100% position, based on-site in Bulle.

Your main responsibilities

• Entry and follow-up of customer orders (EDI and e-mail) in the ERP
• Processing customer requests, mainly by e-mail and by telephone
• Management of after-sales service files: returns, replacements and refunds, in collaboration with internal teams and external partners
• Monitoring the creation of spare parts and their supply
• Receipt, follow-up and stocking of spare parts in the WMS
• Administrative support for purchasing: creation and updating of articles in the ERP, administrative follow-up, etc.
• Organization and management of the photo and user manual database
• Participation in the continuous improvement of administrative processes

Your profile

• Commercial or administrative training, or equivalent experience
• Successful experience in sales administration, customer service, after-sales service or purchasing assistance
• Excellent mastery of IT tools, notably an ERP and the Office Suite
• Mastery of the Mac environment is an asset
• Excellent writing skills and ease in exchanges with customers
• Rigor, sense of organization and ability to manage several requests simultaneously
• French native language
• Very good mastery of English, both spoken and written (indispensable)
• Knowledge of German is an asset

We offer you

• A varied position within a human-sized team
• Responsibilities and real autonomy
• A pleasant working environment and attractive conditions
• A start date ideally on 1st December 2026, or to be agreed
• An open-ended contract (CDI)

Interested?

Do you wish to join a human-sized company in which your versatility and your sense of service can be fully expressed? We look forward to receiving your application.

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