Administrative Manager for Sales, Logistics and After-Sales Service

--- base: meta-keywords: meta-viewport: width=device-width, title: Administrative Manager for Sales, Logistics and After-Sales Service (SAV) --- Administrative Manager for Sales, Logistics and After-Sales Service (SAV) =================================================================================== ### Introduction CVSTOS THE TIME KEEPER SA is a Swiss brand active in high-end watchmaking. Since 2005, we have been developing timepieces that combine design at the forefront of trends, traditional savoir-faire and high technicality. We are looking for a person to ensure the administrative follow-up of sales, logistical coordination and the management of after-sales service (SAV). ### Responsibilities In this role, you ensure the daily execution of administrative operations related to sales, shipments and SAV, in collaboration with the relevant interlocutors. * Process customer orders from registration to closure in order to guarantee reliable administrative follow-up. * Prepare and control commercial and shipping documents in order to secure the processing of sales and deliveries. * Coordinate logistical flows, shipments and returns in order to ensure efficient and traceable delivery. * Follow up on after-sales service requests, organize their processing and communicate deadlines in order to provide a clear response to customers. * Update customer data, order statuses and SAV files in order to maintain accurate and accessible information. * Collaborate with internal teams, logistics partners and customers in order to resolve delivery discrepancies, administrative requests and SAV incidents. * Establish follow-ups and operational reports in order to facilitate the steering of sales, logistics and SAV. ### Qualifications You have experience or skills directly applicable to sales administration, logistics and customer service. We are looking for an organized, precise and solution-oriented person. * Ability to manage orders, customer files and commercial documents with rigor. * Understanding of delivery, return, shipment tracking and incident management processes. * Ability to coordinate multiple interlocutors and ensure follow-up until resolution. * Ease in communication with customers and partners in order to transmit precise and professional information. * Mastery of office tools and commercial management software to enter, control and follow up operational data. * Sense of organization, autonomy in the execution of tasks and attention to detail. ### Application We invite you to apply for this position directly via this advertisement. CVSTOS THE TIME KEEPER SA * CVSTOS THE TIME KEEPER SA Rue Voltaire 3-5 1201 Genève * [ ](< >) jpid2ae08c6jm jpit1146jm jpiy26jm