Head of Operations – 100%

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Head of Operations – 100%
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About the company
The company's identity remains confidential. This opportunity is offered as an exception to Swiss companies that are clients of JobCloud, provided they can demonstrate to JobCloud the existence of a legitimate need for confidentiality (for example, for organizational or strategic reasons). In this case, the company name does not appear in the job offer. The company is solely responsible for the recruitment process and compliance with data protection regulations. It reveals its identity at its sole discretion during the recruitment process.

Head of Operations – 100%

Activity rate: 100%
Location: Suisse romande
Start date: to be agreed

Your mission

As part of our activity, we are looking for a Head of Operations at 100% to ensure the supervision and coordination of the teams in charge of meal services, laundry, and cleaning.

You are responsible for the daily organization of these services and ensure the guarantee of a quality service, adapted to the rhythm of life of the establishment and the needs of its residents and students.

Your responsibilities

Management and organization of teams

• Supervise, accompany, and support the teams on a daily basis.
• Allocate tasks, set priorities, and transmit clear instructions.
• Develop and adapt schedules based on occupancy, activities, events, leave, and absences.
• Organize replacements and identify the need for reinforcement.
• Welcome and accompany new employees and contribute to their integration.
• Identify training needs and participate in follow-up interviews.
• Facilitate team exchanges and promote good collaboration.

Organization of services

• Coordinate the meal service in collaboration with the kitchen.
• Plan and supervise the cleaning of rooms, common areas, and premises.
• Organize laundry activities: collection, sorting, processing, distribution, and linen tracking.
• Coordinate services during events, in collaboration with the various services concerned.
• Ensure the proper organization of facilities, compliance with schedules, and the restoration of spaces.

Quality and continuous improvement

• Develop, update, and enforce protocols, work plans, and control sheets.
• Train teams on procedures and best practices.
• Perform regular quality controls and ensure the follow-up of corrective actions.
• Identify malfunctions and propose concrete solutions.
• Ensure compliance with hygiene, safety, and risk prevention rules.

Stock and material management

• Ensure the tracking of stocks of consumables, linen, and equipment.
• Perform inventories and anticipate needs.
• Prepare or carry out orders in compliance with defined budgets.
• Control deliveries and ensure optimal use of resources.
• Participate in the follow-up of the operating budget and analyze any discrepancies.
• Ensure the good condition of equipment and coordinate necessary interventions with maintenance.

Communication and follow-up

• Ensure the link between Management and the operational teams.
• Transmit directives and ensure their implementation in the field.
• Report needs, difficulties, incidents, and proposals for improvement.
• Ensure rigorous follow-up of schedules, protocols, controls, and stocks.
• Guarantee the discretion and confidentiality of information relating to students, residents, and employees.

Your profile

• Hospitality, housekeeping, or service management training.
• Minimum 5 years of experience in supervising cleaning, housekeeping teams, or in a General Housekeeper function.
• Solid knowledge of collective cleaning techniques and hygiene and safety rules.
• Experience in managing schedules, stocks, orders, and budgets.
• Very good mastery of office tools, notably Microsoft Office.
• Training in the field of hygiene and cleanliness, an asset.
• Experience in a school, hotel, or institutional environment, an asset.

Your qualities

• Excellent organizational skills and autonomy.
• Rigor and attention to detail.
• Reactivity, availability, and sense of service.
• Natural leadership and ability to unite a multicultural team.
• Field personality, proactive and solution-oriented.
• Excellent interpersonal and communication skills.
• Discretion and professional posture adapted to an educational environment.

Languages

• French: excellent level
• English: good mastery
• Spanish: an asset

Special conditions

• Continuous hours, to be defined between 7:00 and 21:00.
• Two weekends worked per month.
• Clean criminal record required.

What we offer you

A position of responsibility, varied and versatile, within a human and demanding environment, where your sense of organization, your leadership, and your ability to propose solutions will contribute directly to the quality of the services offered daily.

Interested?

We look forward to receiving your complete application file (CV, work certificates, and diplomas).

Only applications submitted via the Jobup platform will be considered.

Application deadline: no later than December 2, 2026

Entreprise Anonyme

• Entreprise Anonyme

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1010 Lausanne

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