Sector Administrative Manager

JHD Sàrl is a family
Sector Administrative Manager
JHD Sàrl is a family business active in the field of cleaning, maintenance, and management of services for buildings and professional sites.
As part of the reorganization and development of our Conciergerie department, we are looking for a Sector Administrative Manager at 100% to join our team in Ecublens.
Are you looking for an administrative position that is not limited to managing files behind a screen? Do you appreciate customer contact, coordination, organization, and enjoy finding solutions when unforeseen events arise?
We offer you a versatile and responsible function, in which you ensure the follow-up of your own portfolio of buildings while working in close collaboration with your manager, your partner, and our field teams.
Sector Administrative Manager
As a Sector Administrative Manager, you ensure the administrative management and operational follow-up of an assigned portfolio of buildings.
You are one of the main points of contact between our clients and real estate agencies, our operational teams, and the administration.
You follow up on requests concerning your portfolio, coordinate various interventions, and ensure the proper flow of information until the resolution of requests.
Your main missions
Management and follow-up of your portfolio
Take charge of requests from clients and agencies and ensure their follow-up
Coordinate requests related to the different buildings
Ensure regular communication with clients and various stakeholders
Follow up on requests until their resolution and carry out necessary reminders
Keep information and documents relating to the buildings up to date
Ensure the follow-up of keys, access, codes, and information specific to the different sites
Prepare communications intended for residents when interventions are planned
Coordination with our field teams
Transmit information and requests daily to the operational teams
Create, modify, and ensure the follow-up of work sheets
Plan and coordinate periodic and one-off interventions
Update various schedules
Ensure the follow-up of intervention feedback
Coordinate urgent or unforeseen requests
Ensure that teams have the information necessary for the proper performance of their services
Administrative follow-up of services
Check and process work sheets
Ensure the administrative follow-up of contractual and one-off services
Prepare and check the elements necessary for invoicing
Ensure the filing and traceability of documents
Maintain data up to date in our various management tools
Planning and organization
Plan the various periodic services related to the buildings
Prepare and adapt schedules according to client requests
Coordinate interventions with teams and various partners
Anticipate deadlines and ensure necessary reminders
Customer relations
Be a privileged point of contact for clients and agencies in your portfolio
Respond to routine requests and ensure their follow-up
Identify additional needs and transmit them to your manager
Participate in the administrative follow-up of offers and additional services
Ensure the maintenance of professional, reactive, and solution-oriented communication
General administration and reception
Reception management is an integral part of our team's operation and is provided jointly by the two managers.
You also participate in:
The management of telephone calls and emails
The reception of visitors, suppliers, and delivery people
The receipt and distribution of mail
The receipt of goods
The transmission of information to various departments
Various administrative tasks necessary for the proper functioning of the department
A partner-based operation
You work alongside a second Sector Administrative Manager occupying the same function.
Each is responsible for their own portfolio of buildings, while working in close collaboration to ensure continuity of service and mutual replacement in case of absence.
You also benefit from the support and supervision of the department manager for decisions, particular situations, and files requiring arbitration. jpiddd8e2dbjm jpit0937jm jpiy26jm