Customer Service Representative – Real Estate Development (80 -100 %)

Customer Service Representative – Real Estate Development (80 -100 %)

Maillard Entreprise Générale SA | Région lausannoise

Join a growing real estate group!

The Maillard Group is a French-speaking Swiss real estate player bringing together several complementary professions: real estate brokerage, project development, architecture, and general contracting. From land searching to the handing over of keys, we imagine, develop, market, and realize our own real estate developments, with a common ambition: to offer quality living spaces and provide an irreproachable experience to our clients.

As part of the development of our activities and in order to strengthen the support of our purchasers, we are looking for a:

Customer Service Representative – Real Estate Development (80 %)

Your mission

You are the sole interlocutor for our purchasers between the purchase of their future home and its delivery.

A true link between the clients, our Development team, and our construction managers, you ensure the quality of their support, respect for deadlines, and the proper coordination of the various stages of their project. Your role is simultaneously relational, technical, and organizational.

Your responsibilities

• Welcome and support purchasers from the reservation of their future home.
• Organize and lead client meetings, in collaboration with the technical teams.
• Present services and support purchasers in their choices of materials, equipment, and finishes.
• Collect, formalize, and coordinate requests for modifications from purchasers.
• Ensure the follow-up of offers, validations, and deadlines related to choices and modifications.
• Collaborate closely with architects, construction managers, and administrative teams.
• Guarantee regular, clear, and proactive communication with purchasers throughout the construction.
• Anticipate difficulties, coordinate responses, and ensure the resolution of requests within the deadlines.
• Participate in pre-delivery visits and the handing over of keys.
• Contribute to the continuous improvement of our processes and the customer experience.

Your profile

• Training in the building sector, ideally in architecture, building design, interior architecture, or equivalent training.
• Proven experience in the construction sector, ideally within a general contracting company, an architectural firm, or in the management of purchaser modifications.
• Good understanding of plans, construction techniques, and the various stages of a construction site.
• Excellent interpersonal skills, sense of service, and ease in exchanges with a demanding clientele.
• Organized, autonomous, proactive personality capable of managing several files simultaneously.
• Ability to demonstrate diplomacy, firmness, and pragmatism when the situation requires it.
• Excellent command of French, both spoken and written.
• Good command of standard IT tools.

We offer you

• A varied and responsible position within a dynamic and developing real estate group.
• A central function, at the interface between real estate development, architecture, and construction.
• The possibility to support concrete real estate projects, from their marketing to their delivery.
• Great autonomy in the organization and follow-up of your files.
• An entrepreneurial working environment, with short decision-making processes and direct collaboration with project managers.
• The opportunity to participate actively in the structuring and improvement of our customer support.

Activity rate: 80 to 100 %

Workplace: Région lausannoise

Start date: To be agreed

Interested?

We look forward to discovering your application!

Please send us your complete file (CV, cover letter, and work certificates) via JobUp.

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