Head of Central Support

Ref 2588488 | Date: 2 Nov 2026 Federal Administration Head of Central Support (team leader) Posieux, Switzerland | 100-100% | What you can contribute * Lead the Swiss Central Support team (6 people) on human, technical, financial, and organizational levels, while actively participating in operational activities * Ensure the operational services of Central Support in Posieux and coordinate activities across all sites, notably the switchboard, the ticketing system, reception, and event support, taking multilinguism into account * Harmonize and optimize administrative, logistical, and organizational work processes on a Swiss scale, develop suitable tools, and guarantee the quality of services * Drive Infrastructure sub-projects within the framework of Azurite, notably the implementation of the ticketing system * Ensure operational responsibility for LRAO services (approximately 1,600 personnel movements per year), notably compliance with Swiss Government PKI requirements, certificate management, and training for LRAO and RIO roles * Train and mentor apprentices, coordinate civil servants, assistants, and external service providers, and participate in their operational activities as needed What makes you unique * Commercial or hospitality and service training (CFC completed by a Bachelor's or higher education, or equivalent relevant experience) * More than five years of professional experience, including proven experience in team leadership and coordination of services or processes * Proven skills in project management, analytical and conceptual thinking, ability to structure processes, and ability to solve problems autonomously * Ease with digital tools and a strong interest in digitalization and continuous process improvement * Strong sense of service and user orientation, excellent interpersonal skills, negotiation skills, team spirit, and personal integrity * Very good knowledge of two official languages and English, both spoken and written In a few words Do you like things to run smoothly, everywhere and for everyone? At Agroscope, Central Support is the first face of the institution: it is what answers the main number, welcomes our guests, and ensures that conferences and large events run without a hitch across all our sites in Switzerland. Heading a team of six people, you actively contribute to operational activities while having real leeway to develop the service: harmonizing practices on a national scale, optimizing processes, and evolving work tools. Your goal: to guarantee quality, consistent services adapted to the needs of employees across all our sites. What we offer * Working for Switzerland We are committed to the success of the Swiss model and the well-being of the population. * Diversity in everyday life We ensure equal opportunities, which allows us to deploy our skills and express different points of view. * Health at work We assist and advise our employees on all matters related to physical or mental health. [All benefits](< >) A good diet, a healthy environment Agroscope is the Confederation's competence center for research in the fields of agriculture and the food industry. Researchers carry out their activities at various sites in Switzerland. The main headquarters is located in Berne-Liebefeld (from 2026: Posieux FR). Agroscope is attached to the Federal Department of Economic Affairs, Education and Research EAER. Additional information The Infrastructure division of Agroscope is responsible for the provision and maintenance of work infrastructures for the entire organization. It offers comprehensive logistical support to all units, ensures the maintenance and technical support of buildings, fleet management, and offers various support services. Its mission is to guarantee the maintenance and development of Agroscope's research capacity, while ensuring a rational use of financial and environmental resources. Questions about the position Mégane Schafhirt Group Leader "user services" Questions about the application Marco Marcelino Costa jpidb4ad2e2jm jpit1144jm jpiy26jm